Csr For 3Pl Ecommerce Warehouse

Rancho Cucamonga - based logistics company seeks highly organized, computer-savvy and customer-focused professional to manage key customer accounts (including their shipping, inventory and order management needs).

This Full-Time position is for immediate hire and reports to the Customer Service Supervisor and General Manager. Candidates with at least 3 years logistics, 3PL and/or freight industry background are necessary.

Core duties for this position include but are not limited to:

• Overseeing customer accounts, maintaining positive and friendly customer relations, and meeting daily/weekly deadlines for both customers and internal management;
• Assisting onboarding of new customers and inputting of inventory/product data into inventory management systems (WMS and databases);
• Coordinating with Customer Service Supervisor, other operations Supervisor and Warehouse Leads to submit and monitor customer orders, production activities, shipments or supplies needed for customer projects, as well as producing necessary shipping documentation (BOLs, etc.) and activity/billing reports;
• Quoting, monitoring, scheduling and facilitating the movement of client freight/goods, as well as recording/providing tracking information as needed;
• Keeping accurate records of customer interactions, orders, errors, comments and complaints;
• Reviewing and updating inventory, order, and billable activity data, as well as submitting billing data and customer metrics on time;
• Assisting with general office functions, as requested, including but not limited to answering phones, filing, billing, compiling customer/market data, or other administrative duties;
• Communicating professionally with customers, company warehouse team, other CSR's and Management regarding shipments, order details, inventory, errors, or other operational issues;
• Strictly following quality and safety procedures and company policies;
• Perform other work tasks or duties as assigned.

Requirements:

• Minimum of 3 years experience in logistics, 3PLs, supply chain, fulfillment, freight or warehouse industry;
• Minimum of 3 years of previous customer service experience in a professional environment;
• Strong computer capabilities and excellent skills with major office programs (MS Office, Chrome, GoogleDocs, etc.). Applicants with database or Warehouse Management System (WMS) experience is necessary;
• Excellent at data entry, typing and writing, as well as professional communication and organizational skills;
• Professional demeanor and ability to both problem-solve, as well as stay calm with customers or team under normal- or stressed-circumstances;
• Be punctual, reliable, have excellent math and counting skills, and extreme attention to detail;
• Solid and dependable work ethic, and ability to work both independently and on team (as situation requires).
• Ability to lift/carry packages or items up to 20lbs.

Prefer applicants with:

• 3 years previous experience using Warehouse Management Systems (WMS), other inventory/supply chain software packages or databases;
• Preference for applicants with experience with shipping documentation and parcel shipping via USPS, UPS, FedEx or other carriers;
• Familiarity with online shipping/postage platforms (ShipStation, ShippingEasy, EasyShip, Shippo, Stamps.com or similar);
• FBA, FBM, SellerCentral or vendor experience;
• Excellent English reading/writing capabilities.

The above is not inclusive of all duties that are required to perform the essential functions of this job with or without reasonable accommodations.