Csr - Customer Service Representative

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction.

Responsibilities:
- Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Utilize effective communication skills to actively listen to customers and analyze their needs
- Perform data entry tasks accurately and efficiently
- Conduct outbound calling to follow up with customers or provide updates as needed
- Maintain a high level of phone etiquette and professionalism at all times
- Collaborate with other team members to ensure a seamless customer experience

Skills:
- Strong sales skills with the ability to upsell products or services
- Bilingual proficiency in English and Spanish is preferred
- Excellent verbal and written communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer systems
- Outstanding Customer Service skills with a friendly and positive attitude

Location:

Join our team of dedicated professionals and make a difference in our customers' lives. Apply today to become a Customer Service Representative!

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 10 – 15 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Philadelphia, PA 19107: Relocate before starting work (Required)

Work Location: In person