Csr- Call Center Representative (Remote After On-Site Training)

Premium pay for Bilingual (Spanish/English) Candidates

Have the gift of gab? Work well in a fast-paced environment? Pride yourself on providing world-class customer service? Come join our top-notch team! All new starts begin as a contract employee thru an agency. After 8-weeks of on-site paid training and Supervisor approval candidates will be offered the option to work from home. The work schedule 9am-5:30pm, Monday- Friday with a Saturday rotation.

Under the direction of a Customer Service Supervisor, the Call Center CSR is the primary customer interface for the EZPass MD and Pay-By-Plate MD program in accordance with TransCore and MDTA standards of performance.

• Provide exceptional customer service and handling of all customer issues.
• Perform account maintenance, including account changes, transponder changes, recertification, additional tag requests, replenishments, adjustments, and statement requests.
• Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
• Process special accounts including Resident, Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
• Contact customers for additional account information.
• Meet MDTA standards and deadlines.
• Perform other duties as directed by TransCore management and supervisory staff.

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Job Types: Full-time, Contract

Pay: $17.00 - $18.50 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center

Application Question(s):

• Are you able to pass a pre-employment drug screen?
• Are you able to obtain/maintain an internet connection of 500mb or better?
• Do you have a dedicated workspace at home that is free from distractions and background noise?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Union, NJ 07083