Credit Specialist

Springs Window Fashions has been part of the window treatments industry since 1939. Headquartered in Middleton WI, we have over 8,000 associates and 18 locations worldwide.  Our custom window treatments are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. 

Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, SunSetter and Mecho.  Our tagline is “the Best Experience Company.” And it’s more than just a set of words—it represents the essence of who we are. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates and team members, our consumers and end users, and our channel and business partners.

We are bringing new innovations to the market and have a lot to offer consumers who want to improve their home décor.  Despite COVID, our company is experiencing high growth as consumers spend more time at home and want to redecorate

Position Overview:

Springs Window Fashions is looking for a customer service focused team player for a Credit Specialistto join the Credit & Collections team.  This well-established group has a great reputation for a positive and fun culture, stability and providing their employees with the right resources to get the job done. 

We’re seeking an experienced professional with strong communication skills, excellent follow up and attention to detail to join a growing organization and team. 

Job Purpose

This role is responsible for analyzing the paying habits of customers who are delinquent in payment of invoices and collect charge-backs.

Job Duties

• Review files to select delinquent accounts for collection efforts. Conduct follow up calls as necessary to collect past due outstanding invoices.
• Collect chargebacks.
• Conduct financial risk analysis to determine and monitor account credit risk within assigned portfolio.
• Work closely with customers, sales, finance, and customer service to keep team updated on status of respective customer portfolio.
• Evaluate customer records and recommend action to be taken for credit risk accounts.
• Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings.
• Assist manager in developing credit ratings and credit lines for customer base assigned
• Create and maintain credit databases on activity in customer account base assigned. Includes updated information in system every time contact is made with the customer.
• Review and resolve credit held orders daily.
• Provide backup coverage for other collection analysts.

• Education Required: Associate’s degree in finance, accounting, or business; Four-year degree preferred
• Job-Related Experience: 3 years of relevant analytical work experience in an accounting or finance position

Knowledge, Skills and Abilities

• Accomplished user Microsoft Office (Excel and Word)
• Strong written and verbal communication skills
• Excellent organizational skills
• Very detail-oriented
• Strong analytical skills required
• Experience with SAP a plus

Behavioral Competencies

• Ensures Accountability – Holding self and others accountable to meet commitments
• Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results – Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus – Building strong customer relationships and delivering on customer-centric solutions
• Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement