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Form of workAbout us
We were named #2 by Great Place to Work in Australia 2023!
We're growing, not slowing, here at Macquarie Technology Group because we're passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success-focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.
We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid
The Opportunity
Our Credit Officer is responsible for ensuring management and prompt collection of debtors portfolio and credit administration. This position's goal is to reduce and maintain a low level of dept through efficient follow up. This role is an integral part of our Credit team.
What you'll do- Full collections responsibility for portfolio, ensuring appropriate and timely action is taken
- Produce and present detailed weekly reports for the Credit team
- Liaise with customers and all areas of the business (particularly Sales, AE, SDMs, Customer Resolutions, Billing and Operations) owning issues to resolution
- Account transactions reconciliation
- Logging and follow up of disputes on accounts
- Provide support to legal counsel team if required
- Act as back-up when staff are away helping cover their duties, including chasing up accounts on their portfolio.
- New Business Approvals -researching companies and credit checking new business
- Maintain and run the collection plans cycle
- Suspension/Disconnection of delinquent accounts
- Defaulting and updating customers information via Equifax - referring accounts to legal
- Monthly Direct Debits processing
- Assist with the month end reports
- Strong credit control skills and corporate collections experience
- Strong communication skills – persuasive but diplomatic
- Good phone manner and able to send articulate written communications
- Ability to delve into issues and follow through to resolution
- Good Microsoft Suite skills and ability to learn new systems as you will be working on some proprietary software
- Ability to do account transaction reconciliations
- Comfortable dealing with senior stakeholders internally and externally
- We're Australia's #2 Great Place to Work in 2023.
- We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
- You'll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
If this excites you, apply now, we'd love to hear from you!
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