Countermeasure Division Service Coordinator

WHO ARE WE?

GXC Inc. is a Certified Service-Disabled Veteran Owned and Minority Owned Business Enterprise who specializes in protection of critical assets through the implementation of cutting-edge technology, innovative processes, and adaptation of current protection-based industry standards. Our team is comprised of military veterans and former DHS Executives who understand the evolving requirements of protection and risk mitigation. GXC offers the full spectrum of professional security services, focusing on Armed and Unarmed Protective Security Officer Services, Screening Services, Patrol and Response, Metal Detector and X-Ray Screening Technology, Training, Customer Service, and Personal Protection.

OUR MISSION

To provide the utmost in transparency to our customers while establishing, embracing, and executing standards of excellence which set us apart from our competition.

OUR VISION

To remain an organization who has embraced diversity and does not look to convenient paths of execution, but rather espouses the determination and will to overcome any administrative, technical, or financial obstruction while remaining a trusted industry leader, without undue hesitation.

WHO ARE YOU?

Passionate and motivated. Driven, Resourceful, Innovative, Forward-thinking and Committed. At GXC Inc., our people embrace these qualities, so if this sounds like you then please read on!

GXC is seeking to hire a Countermeasure Division Service Coordinator (CDSC). Reporting to the Countermeasure Division Director, the CDSC will be responsible for receiving and processing initial requests for service, maintenance, and/or installation of technical countermeasures offered by GXC. The CDSC will be chiefly responsible for scheduling and deconflicting the scheduling of GXC’s Countermeasure Technicians; engagement with customers and key stakeholders; the Countermeasure Division Director, and the Countermeasure Division Administrative Assistant. This position will require the constant documentation of process-oriented assessment via a digital communication platform and project management system. These processes are associated with the critical information needed to ensure the effective and timely delivery of service, which directly aligns with the programs performance and functionality.

Essential Functions:

• Opening customer communications to establish installation and site visit dates, while obtaining all necessary information outlined within our standard operating procedure and project management system to establish readiness for installation.
• Assisting Countermeasure Division Manager with all scheduling and coordination of Countermeasure Technician assignments based on a strategic model.
• Effectively communicating all relevant data to the Countermeasure Division Administrative Assistant for their awareness and documentation within the project management system.
• Communicating on a weekly basis with the manufacturer on installation/job status.
• Populating and Maintaining an Outlook Calendar, detailing Countermeasure Technician schedule with the inclusion of the Sales Representative for awareness of all current operations.

Qualifications:

• Must reside in EST or CST due to business hour needs
• Two-year college degree or equivalent experience in similar role
• Detail oriented, organized, and motivated
• Outstanding interpersonal and communication skills required.

• Ability to communicate effectively both orally and in writing.
• Neat and professional appearance.
• Friendly and professional demeanor.

Physical and Mental Functions

• Fine motor dexterity, ability to work from an electronic device at all times
• Ability to learn new tasks and remember processes
• Maintain focus and independence in a remote working environment
• Make decisions and apply established workflows in a timely manner

Salary and Benefits

• Starting $48,597.00 Annual Salary - Exempt Position
• Health Insurance
• Dental Insurance
• Vision Insurance
• Ancillary Insurance Plans
• 401(k)
  
• Generous and Accomodating Leave Policy
• Employee Discount Programs

GXC Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.