Cougar Center Coordinator, Student Affairs And Enrollment, Vancouver Campus

Available Title(s):

107N-YN_CS_NPS - Program Coordinator

Business Title:

Cougar Center Coordinator, Student Affairs and Enrollment, Vancouver Campus

Employee Type:

Classified

Time Type:

Full time

Position Term:

12 Month

Position Details:

Cougar Center Coordinator, Student Affairs and Enrollment,Vancouver Campus

Be an integral part of the Cougar Center one-stop student service team, providing critical information to students and prospective students and families. Learn about WSU Vancouver, our mission, and how to support student admissions and ongoing student success.

Summary of Duties

Provide customer service in multiple modalities, including in-person and phone, as a member of the Cougar Center one-stop student services team to support recruitment, enrollment, and student retention for the university. This includes assisting Cougar Center student employees by researching answers to technical financial aid and account questions. Requires in-depth knowledge of university policies and procedures to serve students, both prospective and current.

Exercise independent judgment to decide when students need to be referred to another unit or resource. Maintain a solid understanding and application of policies related to student accounts, admissions, financial aid, and registration. Demonstrate an ability to effectively communicate university and department policy information to a diverse audience. Coordinate and perform cashier duties pertaining to student accounts and activities. This position also processes student documents and tracks data.

Required Qualifications

• High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
• Cash handling experience.
• Demonstrated ability to effectively serve diverse populations in multiple modalities.

Preferred Qualifications

• Associate or bachelor’s degree.
• Customer service experience in a higher education environment (financial aid, scholarships, student accounts, etc.).
• Experience using modern office technologies, including word processing, spreadsheets, databases, email/calendaring, and presentation software.

Essential Duties:

75% Cougar Center Customer Service

15% Cashiering and Student Accounts Coordination

5% Cougar Food Pantry Support

5% Other duties as assigned.

Application instructions:

Applicants must attach a resume, cover letter and a contribution to equity statement at the time of application. Please read the entire posting description and follow the instructions below to apply.

Additional Information:

Area/College:

Washington State University Vancouver

Department Name:

Student Affairs and Enrollment

City, State, Zip:

Vancouver, WA 98686

Department Link:

https://studentaffairs.vancouver.wsu.edu/cougar-center

Work Location and Schedule:

The position will be primarily on-campus with the possibility for a limited hybrid work schedule, depending on coverage needs.

Monthly Salary:

$3,376 to $4,497 A-M, Range R-40. Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

Benefits:

WSU offers full-time employees a competitive benefits package including up to 49 days off per year through paid holidays/sick leave/annual leave, a choice of retirement plans, medical/dental/vision, basic life and long-term disability insurance, and an employee tuition waiver program. 

For information including a summary of benefits offered by WSU for classified staff visit: https://hrs.wsu.edu/wp-content/uploads/2024/01/2024-Benefit-Overview-for-Civil-Service.pdf

Find total compensation information here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/.

FTE:

100%

Posting Close Date:

Applicants must submit their completed application by January 28, 2024, at 11:59 pm.

Background Check

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions

Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

External candidates, please upload all documents in the “Resume/CV” section of your application.

Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application.

Applicants must attach the following documents to their online application:

Resume

A cover letter

A contributions to equity statement (see information and link below)

Please include a statement on contributions to equity. Provide examples from your past activities and experience as well as your future plans to advance equity, diversity, inclusion and belonging at WSU Vancouver. Include examples such as any of the following: Programming, events, and initiatives; Committee, council, or board service; Student and/or staff outreach, recruitment, and retention; Community engagement and volunteerism. WSU Vancouver's strategic plan embeds equity in all 5 goals, including a specific goal for equity, diversity, inclusion and belonging (Goal 4). Please see our Strategic Plan, Goal 4 for more information on what WSU Vancouver is doing in this space, https://www.vancouver.wsu.edu/strategic-plan.

About WSU Vancouver

WSU Vancouver is located on the homelands of the Cowlitz Indian Tribe and Peoples of the Lower Columbia Valley. One of six campuses in the Washington State University system, WSU Vancouver provides baccalaureate- and graduate-level education to benefit the people, communities and economy of Southwest Washington.

As the only Tier-1, land-grant and public four-year educational institution in Southwest Washington, WSU Vancouver is committed to accessibility, openness and service to people. WSU appreciates extraordinary community support and is dedicated to developing areas of academic and research excellence that fulfill regional needs.

WSU Vancouver leads with an equity lens and is recognized nationally as a top college for equity, diversity, inclusion and belonging.

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.