- Serves as the manager-on-duty on assigned shifts, with responsibility for overseeing the day-to-day functions of the clinic staff and its programs, ensuring operations are in line with specific policies as well as overarching organizational goals and values
- Assists in creating and implementing goals, objectives, policies, procedures, and systems to improve efficacy and efficiency of care. If any of these would end up affecting other parts of the department, the Team Manager must consult with the Program Manager and Medical Care Director.
- Manages staff including scheduling, payroll, supervising, disciplinary action, one on one’s for personnel development.
- Maintains effective communication among case managers, receptionists, veterinarians, directors, data entry, volunteers, and other department personnel.
- Works with the Medical Clinic Program Senior Manager to focus on customer service improvements; resolves customer complaints and facilitates interdepartmental communication to address issues as they arise
- Assists with supply ordering.
- Re-prioritizes and triages daily operations to deal with emergency situations as they arise
- Helps maintain record-keeping and procedures in accordance with DEA, OSHA, and Department of Health requirements
- Works with the accounting department to manage business credit cards, invoices, payments, and cash logs
- Strives to advance personal managerial talent by seeking appropriate learning opportunities and completing learning opportunities provided by the organization
- Attend and participate in all required training sessions and meetings
- Maintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues
- Partner with Volunteer Managers to learn about the volunteer programs and manage volunteers interested in your department on an ongoing basis
- Able to react to change productively and perform other related duties as assigned
- Able to work evenings, weekends, and holidays as needed
- Able to work in a high volume, fast-paced, high-stress environment
- Must portray characteristics of professionalism at all times
- Excellent computer skills and proficiency in Word, Excel, Google Docs, Google Sheets, and Google Drive
- Must have at least one year of veterinary technician experience
- Must have at least one year of management experience.
- Effective oral and written communication skills and experience in negotiating and de-escalation
- Excellent interpersonal skills and professionalism, even in times of high stress
- Skills in database management and record keeping
- Self driven and ability to work quickly on tasks
- Must be able to identify and resolve problems in a timely manner
- Must be able to gather and analyze information skillfully
- Must be comfortable working with animals of varying sizes and temperaments
- Strong organizational and time-management skills in order to prioritize competing, multiple tasks simultaneously
- Effectively copes with change, shift gears comfortably, and can decide and act without having the total picture
- Must embody APA!'s Core Values of Innovation, Respect, Drive, Resourcefulness, and Inclusion, while also being solution oriented.
- Commitment to APA!'s customer experience expectations
- Willing and committed to working well with volunteers and staff in all roles
- Must be able to routinely lift 40-50 pounds
- Must be able to walk around shelter as needed - uneven ground, keeping a safe distance from dogs and handlers
- Work is normally performed inside the APA! Medical Clinic; with exposure to environmental conditions that include working with and near animals
- Rapid pace with exposure to potential hazards including animal waste, disinfectants, and high levels of noise as well as Potential for animal bites and scratches and diseases that can be transmitted from animals to people
- Uses own transportation to travel and transport
- Occasional after-hours or weekend work may be required to support program needs
- Town Lake Animal Center 1156 West Cesar Chavez Austin, TX 78703
- 290 Medical Clinic 4943 W Hwy 290 Austin, TX 78735
Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.
Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.