Corporate Manager, Information Technology

Established in 2013, Castlerock Asset Management, is an integrated real estate development and asset, hospitality, and brand management company headquartered in Nashville, TN. Castlerock distinguishes itself through its strategic ventures and cultivating an exceptional workplace culture evidenced by several "Top Workplaces" awards.

Positioned for further expansion, we are seeking a visionary Corporate IT Manager to lead our team and revolutionize how technology drives growth in hospitality. Collaborating closely with our CIO, you'll spearhead IT projects and strategic initiatives, setting new standards for innovation and excellence. From overseeing IT operations to managing support coverage across all properties, you'll ensure our networks, systems, and applications are not only secure but also seamlessly integrated to support our rapid expansion. Your problem-solving skills and dedication to exceptional customer service will be crucial in maintaining compliance and driving performance excellence.

We offer personal flexibility and balance, among other benefits such as:

PPO and High Deductible Health Plan options

Health Savings Accounts with up to $1000 tax free annually in company contributions

A 401k (pre-tax and Roth) retirement plan, with company matching contribution starting at 100% for the first 3% you defer, and 50% on the next 2%. Match is immediately 100% vested.

Paid no questions asked "Time Away Plan"

Paid Parental Leave

Company paid Life Insurance and Short Term and Long Term disability plans

Whole person programs, plans, services, and incentives to aid in physical, mental, and financial well-being.

Community is at the center of our culture, and you'll have opportunities to participate in company sponsored events throughout the year.

Demonstrated career growth and personal development

What you've be doing

Innovate, lead, and inspire with us!

• As the Corporate IT Manager, you'll embark on a journey of discovery, constantly seeking out new application technologies and methods of efficiency and automation. You'll lead your team in evaluating these technologies, procuring the best hardware and software to meet our company's needs, and strategically planning their implementation.
• Your role goes beyond just technology—it's about communication and empowerment. You'll craft clear and engaging communications for our property users, introducing new applications, providing user tips, and keeping everyone informed about system updates and progress.
• We're all about embracing organizational programs and tools, and you'll be at the forefront of this effort. From SharePoint to RMM to Microsoft system tools, you'll ensure that everyone not only understands but also enthusiastically uses these platforms to their fullest potential.
• Cost management is key, and you'll work closely with the CIO to optimize efficiency. You'll identify issues, recommend solutions, and handle sensitive and confidential service requests with ease. Your policies and standards will set the bar for excellence in your areas of responsibility.
• Ensuring that our property infrastructure and application systems are always functional is at the core of your responsibilities. You'll monitor, track, and communicate potential issues with our computer and network environment, maintaining inventory and managing IT hardware and software with precision.
• Vendors are partners, and you'll manage them as such, serving as the escalation point for problem resolution. Your work plans and project executions will be meticulous, and you'll review staff work product and provide guidance as needed.
• You'll be the on-site monitor for all IT projects, ensuring they meet our high standards. And as the role demands, you'll take on additional duties and projects, always ready to go above and beyond for our company's success.

What you'll need to bring

• Proficiency in English, with a professional demeanor suitable for a luxury setting.
• Expertise in service desk operations, network administration, and related fields like cybersecurity, Active Directory/Entra, and cloud computing.
• Minimum five years of experience in computer operation, technical support, or network operation with a focus on customer support in a call center environment.
• Three years of supervisory experience.
• Proficient in supporting Windows 10/11 workstations, Windows Servers, Microsoft Office Suite applications, Network Infrastructure, System Architecture, and Active Directory.
• Strong organizational skills and keen attention to detail.
• Preferred certifications: Microsoft Certified Professional (MCP) and Network+.
• Willingness to travel for hotel openings as applicable.

Castlerock is an Equal Opportunity Employer. We use E-verify.