Coordinator, Family Services Fr

Are you open to a unique opportunity to work within a cozy home-like environment, supporting families of children receiving medical care, giving back each day just by doing your job? Then Ronald McDonald House Charities of Chicagoland and Northwest Indiana might be for you.

We exist so families can get better together. Each night, we keep 172 families close to the care and resources they need through six area Ronald McDonald Houses® and three Ronald McDonald Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile® program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.

Summary

The Family Services Coordinator is an active member of the operations team. The Coordinator is responsible for maintaining program function including, registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, and overseeing related volunteer/donor projects and tasks during assigned shifts.

There are multiple full-time openings at our Downtown program locations including our Ronald McDonald Family Room in Lurie Children’s Hospital and the Ronald McDonald House in Prentice Women’s Hospital. Schedules are included below.

Monday – Friday, 1:00-9:30pm (Full-time, House within Prentice Women's Hospital)

Sunday – Wednesday, 8:00am-6:30pm (Full-time, Family Room at Lurie)

Wednesday – Saturday, 8am-6:30pm (Full-time, Family Room at Lurie) 

Essential Job Functions

• Execute defined policies and procedures for the program.
• Welcome and orient guests to the program location, completing all check-in and check-out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Assist with statistics for program by inputting daily occupancy records.
• Ensure all common areas remain clean and supplies are stocked
• Track guest donations and occupancy rates for monthly reporting purposes.
• Encourage adherence to programs guidelines and coordinate a solution when violations occur.
• Utilize our digital guest registry system to create room reservations and track pertinent and appropriate guest information to ensure seamless support throughout their stay
• Assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families
• Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.
• Act as an extension of the Community Engagement team, serving as a lead or co-lead for meal groups, baking groups and activities groups volunteering within programs.
• Provide coverage at “Welcome Desk” locations as well as other duties in the absence of volunteer support.
• Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
• Welcome family guests and visitors, providing tours and information.
• Be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc.).
• Regular participation in meetings and trainings as requested by program leadership.
• Complete all data entry, record keeping, and documentation for the shift.

Education and Experience

• 2 years related work experience preferred
• An equivalent combination of education, training, and/or experience will be considered

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

• Must be a self-starter with the ability to multitask and function effectively under pressure
• Compassionate and caring individual, aligned to our mission and standard of care
• Demonstrate empathy and the ability to relate to families in crisis

Work Environment Environmental or atmospheric conditions commonly associated with the performance of the functions of this job

• Exposed to moderate noise levels
• Frequent interruptions, ability to multitask is key to success in this role
• Regular and predictable attendance is required
• Must be available to work irregular hours, shifts, weekends, holidays as needed. and with proper notice

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

• Basic office work, as well as the physical ability to perform all household tasks as needed (ie. Cleaning, making beds, laundry, etc.)
• Must be willing and able to move between program locations, advanced notice will be provided
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear
• Must be capable of carrying 35 lbs

We require proof of Covid-19 vaccination for all employees. Proof of additional vaccination(s) records may be required by parterning hospitals.

RMHC-CNI is an affirmative action, equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.