Program Manager Of Youth & Family Services

Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance.

Why Work with Us:

• Make a Difference: Contributes to the growth, development, and successful transitions of young individuals.
• Leadership Opportunity: Takes on a leadership role, guiding and supervising a dedicated team.
• Professional Growth: Stays current in the field, receives training, and contributes to the development of long-range plans.
• Collaborative Environment: Joins a diverse and supportive work team, fostering collaboration and communication.
• Rewarding Challenges: Tackles meaningful challenges in a 24/7, 365-day program, ensuring a positive impact on the community.

Duties & Responsibilities:

• Assigns and completes work assignments collaboratively with program staff, ensuring adherence to established policies.
• Develops, implements, and monitors procedures for effective service delivery and administrative efficiency.
• Conducts interviews, hires staff, and implements organizational policies under higher-level guidance.
• Completes performance evaluations for staff, providing constructive feedback.
• Provides direct services for clients, cases, and projects, including offering transportation to youth.
• Develops and maintains relationships with relevant groups, participating in management team meetings.
• Stays current in the field, providing training to staff and participating in goal setting.
• Assumes responsibility for accurate program reports and coordinate issue resolution.
• Maintains a professional demeanor and responds to on-call crises 24/7.
• Adheres to professional standards and assists in developing organizational plans related to standards.
  
• Provides periodic evaluative reviews and staff training to ensure adherence to standards.

Supervisory Responsibilities:

• Youth Care Worker, Environmental Control Technician, Driver. Provides indirect supervision for Senior Case Manager, Mental Health Clinical Practitioner, and other education positions.

Qualifications:

• Bachelor’s Degree from an accredited institute.
• Minimum two (2) years of residential work experience.
• Driver’s License required.

Knowledge/Skills/Abilities (K/S/A):

• Bilingual language skills preferred.
• Strong written and verbal communication skills. Ability to handle confidential information.
• Proficiency in Microsoft Office and other relevant software.
• Ability to collaborate and demonstrate emotional intelligence.
• Self-motivation, analytical ability, and strategic thought partnership.
• Problem-solving skills with the ability to handle diverse situations.

Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.