Control Specialist - Data Entry - Access

Job description

Access Control Systems

Are you interested in working in a recession-proof industry for a supportive company? Do you love customer service? Are you tech-savvy with a commitment to resolving issues? Are you a resourceful individual energized by working under time pressure? Do you learn quickly and prefer working with little supervision? Are you methodical, accurate, detail-oriented, and self-disciplined?

Who is SPECTRUM Association Management?

SPECTRUM is a HOA Management Company that has been in business for over 20 years. We are proud to be one of the most recognized companies in our industry by winning Best Places to Work award 16 years in a row. We are energetic and passionate about our goals, and because of our continued growth we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

SPECTRUM Association Management has won 16 Best Places to Work awards because we care about helping achieve big things in life inside and outside of work.

What does it look like to be an employee at Spectrum Association Management?

-99% of employees believe in the company leadership and future success of the organization.

-96% of employees are proud to work here and love their coworkers!

-93% of employees have felt well supported by management through COVID-19.

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:

• In house education to teach the specifics of the role and help develop your career with a new skill set
• Support structure for your learning and success including subject specific experts, training department, and the Access department head
• Strong team environment
• Friendly culture with opportunities for games, raffle drawings, and other activities
• Full-timehours - 9:00 am to 6:00 pm. Monday to Friday only in our San Antonio office. Rotating schedules for after hour calls.

REQUIRED SKILLS AND EXPERIENCE

We do NOT require prior experience in our industry or this job role. The role does require:

• Strong communication skills, both verbal and written
• Ability to multi-task in a fast-paced environment and manage time sensitive deadlines
• Working knowledge of keyboard and software navigation, proficiency with computers, and the ability to learn multiple access programs

PREFERRED SKILLS AND EXPERIENCE

• Must be proficient in Excel
• Experience navigating databases
• Understand ticketing systems
• Mailing systems

Job requirements

JOB DESCRIPTION

Based in our San Antonio corporate office, the Access Specialist will be responsible for proactively supporting clients by programming access devices in multiple systems, maintaining inventory of access devices, and providing support to both internal and external customers.

• Program electronic access cards and gate remotes for the communities we serve
• Facilitate the gate and amenity schedule to meet reservation requirements
• Communicate between vendors, homeowners in communities served by Spectrum AM, and the community managers of Spectrum AM via email and phone
• Troubleshooting and diagnosis
• Entry of programming information into a database

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Recognized as Best Places to Work 16 years in a row!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately-owned with 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO (in addition to paid holidays) to allow for rest, travel, family, and your hobbies.
• 40 paid hours per year for community service activities.
• Internal Learning and Development Management System.
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.

Hourly Pay: $15 per hour

Spectrum AM believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum AM, then we will surely invest in getting to know you well if we see a solid match to the position.

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verifications and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Relocate:

• San Antonio, TX 78232: Relocate before starting work (Required)

Work Location: In person