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Form of workThe N.C. Office of the Commissioner of Banks (NCCOB) is responsible for the chartering and regulation of North Carolina's state banks, trust companies, mortgage companies, as well as registration and licensing of various financial institutions operating in North Carolina.
Our mission is to promote and maintain the strength and fairness of the North Carolina financial services marketplace through the supervision and regulation of financial service providers in that marketplace.
We value our employees and offer a great work/life balance and many benefits including:
- 12 annual paid holidays
- Health Insurance and Supplemental Benefits
- Retirement Plan
NCCOB is seeking a journey-level financial program manager to lead the Consumer Services Licensing Team. This position works closely with and reports to the Chief Deputy Commissioner. This position will be responsible for providing guidance and supervision to the Consumer Services Licensing Team. The Consumer Services Licensing Team is responsible for processing applications, renewals, and complaints for the following industries: money transmitters, consumer finance companies, check cashing businesses, and refund anticipation loan facilitators.
Key responsibilities of this position include, but are not limited to:
- Process complex money transmitter applications, change-in-control requests, and issue license determinations.
- Resolve escalated licensing and complaint matters.
- Develop tactical goals and qualitative metrics to monitor and evaluate the productivity of the area and individual staff.
- Demonstrate strong leadership, oral and written communication, and analytical and problem-solving skills.
- Respond to inquiries which require written explanation or interpretation of established policies, procedures, statutes, and regulations specific to the Consumer Services industries.
- Prioritize and facilitate the workflow among a Team with varying duties and responsibilities.
- Participate in industry calls and regulatory committees.
- Review and evaluate work product of licensing analysts.
- Maintain confidentiality and discretion while conducting agency business.
- Work with minimal supervision and adapt easily to changing circumstances.
CONTRIBUTING LEVEL RECRUITMENT RANGE: $85,812 - $105,000
- Ability to interpret laws, rules, regulations, industry standards, and accounting/reporting processes applicable to the money transmission and check-cashing industries.
- Ability to apply this knowledge to analyze financial records of applicants and licensees and identify areas of risk, material deficiencies, and violations of state and federal laws, regulations, and compliance.
- Experience with data analysis and creating spreadsheets and reports.
- Performance abilities include, but are not limited to the following: objectivity, time management, integrity, clarity (report writing and oral presentations), attention to detail, teamwork, professional presentation, initiative, and organizational sensitivity.
- Proficiency in the use of technology to include Microsoft Office (e.g., Word, Excel, PowerPoint, Teams, and Outlook).
- Ability to quickly learn existing in-house systems and emerging technologies.
- Ability to travel overnight as needed for training and conferences.
Below Knowledge, Skills, and Abilities are preferred but not required:
- Working knowledge of the Nationwide Multistate Licensing System & Registry (NMLS).
- Working knowledge of BSA/AML, OFAC, and GLBA regulations.
- Experience with virtual currency or digital assets
- Spanish-speaking
The North Carolina Office of the Commissioner of Banks (NCCOB) selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
Applicants must embrace and actively support NCCOB's values:
Accountability, Customer Service, Ethics & Integrity, Teamwork & Collaboration, and Innovation & Creativity
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.
A COPY of college transcripts MUST be submitted with your online application if a requirement of the job posting.
Please make sure you complete the application in full. Tips for your state job application. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application. "See Resume" or "See Attachment" will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Applicant seeking Veterans Preference must attach a copy of their form DD-214.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.To check the status of your application, please log in to your account. Processing applications may take an average of 2-6 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.
For technical issues with your applications, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 919-715-7768.
Employment Type: Permanent Full-Time
