Consumer Sales Associate

POSITION:                         Consumer Sales Associate (Part-Time)

PAY STATUS:                    Nonexempt

FUNCTION:                        Consumer Sales for Ticket, Camping & Upsell Revenue

RESPONSIBILITY OF:       Director, Consumer Sales

DATE:                                  January, 2024

POSITION LOCATION:     Concord, North Carolina

ABOUT THE POSITION:

Charlotte Motor Speedway is seeking a Consumer Sales Associate. This is a part-time, IN-PERSON position that will be scheduled for up to 30 hours per week. Must be flexible to work day, night, and weekend shifts.

We maintain a consistent focus on four core principles:

• Take care of our teammates
• Be known for remarkable events
• Positively impact our community
• Profitably improve

The ideal candidate will adopt a GLOBE mentality. GLOBE stands for Generously Lending Our Best Efforts. This is achieved by holding themselves and their teammates compassionately accountable for taking our best practices “the last mile” – optimizing them for maximum value to all stakeholders while sharing insights on how to improve our company. The ideal candidate will also be a productive and proactive self-starter who is passionate about his/her duties and willing to put forth the extra effort to achieve excellence.

RESPONSIBILITIES:

• Responsible for generating revenue through ticket sales, camping, and value added up-sales via phone, email, and in-person.
• Consistently meet or exceed daily touchpoint goal with a heavy emphasis on Outbound Calls.
  • Outbound Calls of 50+ per day; Touchpoints of 80+ per day.
• Renew, upgrade, and sell new tickets for NASCAR, NHRA, and World of Outlaws World Finals events.
• Build relationships with new and returning fans to provide ticketing, camping, and upgrade packages that best fit each customer’s individual needs.
• Play an integral role in the Consumer Sales team’s revenue goals.
• Represent Charlotte Motor Speedway with professionalism and enthusiasm at Events onsite & offsite.
• Maintain list of consumers and prospects within our CRM system.
• Provide excellent customer service.
• Assist with other assigned event responsibilities.

MINIMUM REQUIREMENTS:

• Must possess high school diploma or GED or equivalent work experience.
• Be an enthusiastic team player, who can thrive in a fast-paced environment.
• Commitment Speedway Motorsports Principles:
  • Take care of teammates
  • Be known for remarkable events
  • Positively impact our community
  • Profitably improve
• Strong verbal/written communications skills.
• Excellent organizational skills and attention to detail.
• Position requires ability to work nights and weekends.
• Proficiency in basic computer software programs (Microsoft Office, Google Docs, Zoom); experience with Ticketmaster Archtics a plus.

All candidates must submit the following to be considered for the position:

1. Cover letter
2. Resume
3. (3) Professional References

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Speedway Motorsports is an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, national origin, sex,
sexual orientation, age, disability, gender identity, marital or veteran status, or any other
protected class.