Compliance Specialist

Stenger & Stenger, P.C., is a prominent and professional growing law firm located in Grand Rapids since 1994. The firm specializes in retail consumer debt collections. Stenger & Stenger, P.C. is truly unique in our industry. We leverage a proven methodology that focuses on providing the highest quality legal representation for clients while simultaneously treating consumers with compassion and respect to reach fair resolutions.

Our Compliance and Quality Assurance team is growing and looking to add a new team member. The Compliance Specialists will support the team with a wide range of activities related to compliance management and ensuring quality processes are implemented with our corporate clients and consumers. The primary areas of responsibility include:

• Processing financial hardship considerations
• Handling customer disputes related to their accounts
• Establishing and maintaining relationships and communications with corporate clients
• Performing quality assurance of collection correspondence(s)
• Prepare customer correspondences

Position Requirement:

• Associates or Bachelor’s degree in business, legal, or similar field.
• Demonstrated analytical and problem-solving skills
• Effective written and verbal communication skills; communicating complex issues to internal and external audiences
• Excellent keyboarding and software skills in Microsoft Office 365 (Excel, Word, and Outlook)
• Able to support team members and move between assignments as needed to meet business objectives.
• Highly dependable individuals with exceptional attention to detail

Successful completion of a pre-employment background check and drug test are required. This position is currently being offered as an in-office role and remote work is not currently being offered. If you have these qualifications and are looking for a fast-paced team environment, we look forward to your application.