Address
Form of workSummary
E-Commerce Specialist are responsible for fulfilling customer orders correctly and efficiently, building a relationship with all online order customers and providing them with Mackenthun's Exceptional Experience.
Mackenthun's E-Commerce promotes the Exceptional Experience by greeting every customer and offering assistance and working cooperatively with their coworkers.
Essential Duties & Responsibilities
Efficiently and accurately shop customer orders, selecting the highest quality products.
Offers suitable substitutions that make sense when items are out-of-stock. Record the reason for the out of stock on the handheld device and communicate with the customer if there is not a logical substitution.
Relay order information to customers as needed in a professional & courteous manner.
Accurately process customer transactions at the register and finalize payment per customer instructions.
Follow food safety guidelines to keep perishable food fresh.
Bag/package orders and stage in appropriate areas for customer pickup.
Assist with quickly retrieving orders from staging location(s) upon customer arrival and load groceries into customer's vehicle while informing customers of any order modifications and offering a surprise and delight to customers.
Maintain organization and cleanliness of the E-Commerce office, including staging areas in compliance with company procedures and policies.
Report pricing, item location, and incorrect temperature discrepancies to appropriate parties.
Other Duties
While shopping in aisles, assist in-store customers as needed.
Communicate with other E-Commerce team members and the E-Commerce Manager to facilitate a productive and positive work environment.
Stay busy and productive during downtimes, which includes stocking shelves, cleaning, facing products on shelves, and assisting the Customer Service team.
Special project and other duties as requested.
Requirements
Qualifications
Prior customer service experience preferred.
Friendly, energetic and outgoing personality.
Effective and articulate communication skills, must be able to read and write in English.
Basic technology skills required, such as computers, tablets, apps, etc.
Basic math skills: adding and subtracting.
Must be a self-starter and able to work without supervision.
Ability to perform multiple tasks, simultaneously, while meeting and exceeding productivity standards.
Must have excellent problem solving and decision making capabilities to ensure the
Mackenthun's Exceptional Experience for our customers and coworkers.
Work schedule will include rotating weekends. Evening availability, until 6:30 PM preferred.
Physical Requirements
Regular use of hands and reaching with arms and hands. Regular talking and hearing. Must be able to see at close distance, peripheral vision, and be able to see in color. Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day. Ability to bend, crouch, and kneel for extended periods of time. Ability to stand for extended periods of time
and walk constantly.
Equipment Used
Laptop, tablets, iPhones, and iPads, store phone system, computerized cash register, credit card processor, receipt printer, calculator, printer/fax machine, 2-way radio.
Work Environment
Moderate noise level, frequently near moving parts (register belts). Effectively work in a variety of environments including hot or cold temperatures, refrigerator or wet conditions, individually or in teams. Must have the ability to work in a fast-paced, multi-faceted environment in an effective and professional manner.
E-Commerce Specialist are responsible for fulfilling customer orders correctly and efficiently, building a relationship with all online order customers and providing them with Mackenthun's Exceptional Experience.
Mackenthun's E-Commerce promotes the Exceptional Experience by greeting every customer and offering assistance and working cooperatively with their coworkers.
Essential Duties & Responsibilities
Efficiently and accurately shop customer orders, selecting the highest quality products.
Offers suitable substitutions that make sense when items are out-of-stock. Record the reason for the out of stock on the handheld device and communicate with the customer if there is not a logical substitution.
Relay order information to customers as needed in a professional & courteous manner.
Accurately process customer transactions at the register and finalize payment per customer instructions.
Follow food safety guidelines to keep perishable food fresh.
Bag/package orders and stage in appropriate areas for customer pickup.
Assist with quickly retrieving orders from staging location(s) upon customer arrival and load groceries into customer's vehicle while informing customers of any order modifications and offering a surprise and delight to customers.
Maintain organization and cleanliness of the E-Commerce office, including staging areas in compliance with company procedures and policies.
Report pricing, item location, and incorrect temperature discrepancies to appropriate parties.
Other Duties
While shopping in aisles, assist in-store customers as needed.
Communicate with other E-Commerce team members and the E-Commerce Manager to facilitate a productive and positive work environment.
Stay busy and productive during downtimes, which includes stocking shelves, cleaning, facing products on shelves, and assisting the Customer Service team.
Special project and other duties as requested.
Requirements
Qualifications
Prior customer service experience preferred.
Friendly, energetic and outgoing personality.
Effective and articulate communication skills, must be able to read and write in English.
Basic technology skills required, such as computers, tablets, apps, etc.
Basic math skills: adding and subtracting.
Must be a self-starter and able to work without supervision.
Ability to perform multiple tasks, simultaneously, while meeting and exceeding productivity standards.
Must have excellent problem solving and decision making capabilities to ensure the
Mackenthun's Exceptional Experience for our customers and coworkers.
Work schedule will include rotating weekends. Evening availability, until 6:30 PM preferred.
Physical Requirements
Regular use of hands and reaching with arms and hands. Regular talking and hearing. Must be able to see at close distance, peripheral vision, and be able to see in color. Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day. Ability to bend, crouch, and kneel for extended periods of time. Ability to stand for extended periods of time
and walk constantly.
Equipment Used
Laptop, tablets, iPhones, and iPads, store phone system, computerized cash register, credit card processor, receipt printer, calculator, printer/fax machine, 2-way radio.
Work Environment
Moderate noise level, frequently near moving parts (register belts). Effectively work in a variety of environments including hot or cold temperatures, refrigerator or wet conditions, individually or in teams. Must have the ability to work in a fast-paced, multi-faceted environment in an effective and professional manner.
