Compliance & Risk Management Coordinator

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 

For Full Time Employees Benefits/Perks:

• Tuition Assistance Program
• Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
• Healthcare Plans (Medical, Dental, Vision, and Pet Care)
• 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) 
• Candidates hired in this position will work in person but will have the flexibility to work remotely when program need allows.

Reports to:                   Assistant Director, Compliance and Risk Management

Location:                      305 Seventh Avenue, 9th Floor, New York, NY 10001

Hours:                          35 Hours/Week; Non-Exempt

Salary:                           $50,000-$55,000/Year

Job Summary: The Risk Management Coordinator is responsible for providing high level data and administrative support to the Compliance and Risk Management Department. 

Major Duties:

• Assists in the review of all incident reports, checking for critical incidents requiring immediate attention.
• Follows up with program and support staff for missing details or key information as it relates to incidents and corrective action plans.
• Responsible for identifying and submitting all critical incidents to appropriate government funders and oversite agencies in required time frame.
• Coordinates all Justice Center and government funder investigations, gathering all requested documents and evidence as needed from internal stakeholders.
• Responsible for tracking information around incident reporting, and reports information to necessary stakeholders.
• Provides inter-departmental support for the use, dissemination and sharing of data and other relevant information for Risk Management meetings.
• Prepares necessary materials for all Risk Management meetings including the compilation of data into PowerPoint slides.
• Prints, scans, categorizes, data enters, and files all incident related documents.
• Maintains digital files for meeting minutes and correspondence.
• Act as liaison between program and government funders regarding the submission of Performance Improvement Plans (PIPs) and Corrective Action Plans (CAPs).
• Coordinates with insurance broker to obtain all requested Certificates of Insurance.
• Submits all critical incidents to insurance companies and acts as liaison between insurance company and program regarding follow-up questions to claims submitted.
• Assists the department with the annual insurance renewal submission including coordinating follow up from internal stakeholders.
• Provides input on data and other needs as they relate to the implementation of Salesforce.
• Responsible for taking minutes during all Compliance and Risk Management meetings and distributes in timely manner to all attendees.
• Coordinates and schedules all meetings and trainings for Risk Management team.
• Co-facilitates department trainings and updates materials as needed to ensure compliance in reporting.
• Will serve as GSS’s ACS LGBTQ+ point person, responsible for submitting all LGBQT+ related incidents in ACS programs to ACS, and will also serve on the GSS LGBTQ+ workgroup

Qualifications:

• Bachelor’s degree required.
• Ability to organize, analyze, crosscheck, and validate information.
• Experience in creating and maintaining databases and managing workflow from multiple sources.
• Ability to maintain the utmost discretion and integrity when handling confidential matters.
• Strong judgment with an ability to evaluate and respond appropriately to sensitive/urgent situations.
• Possess sound decision making skills with the ability to research and provide solutions to data conflict and discrepancies.
• Excellent computer skills including MS Outlook, Word, Excel, and Power Point.
• Working knowledge of Connections, EVOLV and Salesforce desirable.
• Ability to use computer literacy to quickly adapt to changing technology.
• Experience providing administrative support to executive level positions.
• Strong writing, editing and verbal skills.
• Highly organized, efficient and independently driven to work under pressure and adhere to deadlines and/or output expectations.
• Ability to multi-task, prioritize and work in a fast-paced environment.
• Excellent interpersonal skills, gracious and courteous customer service skills and ability to work as part of a team. Willingness to be flexible.

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.