Mobile Crisis Therapist

Appalachian Community Services (ACS) an ncgCARE partner, provides mental health, substance abuse, and intellectual/developmental disability services to individuals and families within the seven western counties of North Carolina. Our mission is to promote the emotional and physical well-being of consumers in a safe and respectful environment.

Mobile Crisis Management services will be delivered by a team of practitioners that meet the provider qualification policies and procedures established by DMH and the requirements of 10A NCAC 27I.0208. The purpose of Mobile Crisis staff is to provide support to ACS in various functions that span across all locations, disabilities, and service locations. These functions include access to care and emergency services.

The Mobile Crisis staff is responsible for providing the full range of functions to meet the access and emergency needs of consumers. The focus of the position is as follows: Provide 24 hours a day, seven days a week Mobile Crisis Management services within a seven county area for all consumers.

Mobile Crisis staff serves consumers of all ages and disabilities. This requires that the staff be adept at cross disability diagnosis, assessment, referral, and treatment for all ages. Many of these consumers will have severe and persistent mental illnesses and substance abuse disorders. This department will serve complex and high risk cases who present with a high level of need.

Consumers call a toll free access line to access services. Consumers are referred from a variety of sources which include, but are not limited to; self, family, significant others, schools, hospitals, law enforcement officers, magistrates, social services, the courts, churches, and mental health provider staff.

Mobile Crisis Management is a direct and periodic service that is available at all times. It is a ”second level” service, in that other services should be billed before Crisis Management, as appropriate and if there is a choice.

Duties and Responsibilities for MCMClinician

• Triages and assesses through consumer and collateral contacts. This involves interfacing with other agencies, the police, medical profession, etc.
• Responsible for gathering information on the presenting problem and developing a disposition
• This position will have a wealth of written information to assist in making complex level of care decisions for a wide variety of consumers. These will include level of care criteria, involuntary commitment criteria, lethality scales, and substance abuse criteria. The Mobile Crisis Clinician is expected to incorporate these and other criteria into their decision making process
• Consults with psychiatrist, in person or by phone, when consultation is indicated according at ACS policy
• Determine appropriate level of care for consumers services
• Facilitates disposition
• Provides case management services to consumers and others who contact Mobile Crisis
• Obtains and reviews information presented concerning housing medications, hospitalization and other issues
• Contacts necessary parties in an attempt to solve crises
• Refers situations to appropriate parties when indicated
• Follows up on referrals when consumer is referred to another agency
• Contacts consumers and others involved in a crisis situation in an attempt to stabilize by providing support and direction
• Provides consultation and assistance to other departments and agencies
• Educates others on mental health issues, laws and policies
• Complete all required paper work, electronic records, and other documentation within required timeframes. Fax/email documentation to provider staff and medical record staff
• Facilitates a consumer's access to MH/SA/DD services and community resources
• Ensures that care is provided in the least restrictive manner possible
• The position may also direct the activities of non-licensed/provisional Mobile Crisis staff while they assist the Mobile Crisis Clinician
• Works to provide a consumer centered environment conducive to stabilization and recovery
• Participates in court hearings as required by the agency, or as ordered by court authorities. The Mobile Crisis Clinician must be aware that their decisions may have legal implications. The Mobile Crisis Clinician may consult with magistrates regarding the merits of involuntary petitions
• Maintains working relationships with providers and other services that provide care to individuals experiencing a psychiatric emergency within the ACS service area
• Meets with provider and community agency staff as necessary to exchange information about the quality and efficiency of service delivery and the appropriateness of referrals
• Meets with the Mobile Crisis Management Supervisor for clinical and administrative supervision
• The Mobile Crisis Clinician is subject to inside and outside environment conditions: Protection from weather conditions but not necessarily from temperature changes
• Assists the program director with administrative tasks, as needed
• Performs other duties as assigned

Educational Requirements

• Masters Degree in Social Work, Counseling or related degree and a full or provisional license of LCSW, LPC, LPA, LPP.
• Full or provisional clinical licensure in the State of North Carolina (LCSW, LPC, LMFT)

The number of active cases managed by the Mobile Crisis team will vary according to number of individuals in crisis at any given time in the seven county area.

ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. ncgCARE will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

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ncgCARE and all partner affiliates maintain a drug-free workplace.