Commuting Medical Receptionist

** Must be willing and have reliable transportation to commute to office in Decatur, Alabama and office in Huntsville, Alabama (South Huntsville near Crestwood Medical Center). Our single physician office alternates between two locations every other day. **

**Please read all information below thoroughly prior to applying. Please DO NOT contact office by phone inquiring about position; all resumes and pertinent information should be handled exclusively through this job posting**

• Must be punctual and possess a strong work ethic; tardiness and/or poor attendance will not be excused or tolerated.
• Must be a team player and work well with other staff members and interact with patients positively. Our office is built around a team effort, and we expect everyone to be proactive and pull their fair share of responsibilities. Negative attitudes and laziness will not be tolerated- we just ask that you keep a positive attitude and try your best!
• Must be prepared to work in a fast-paced office setting and have excellent multi-tasking skills.
• This position will include a range of administrative tasks such as greeting patients in the clinic, collecting relevant patient information, scheduling appointment times, and triaging incoming calls. Ideal candidates will have prior experience working in a clinic or hospital setting. The candidate must demonstrate compassion for patient needs, have great attention to detail and thrive in a collaborative environment.
• Responsibilities will be varied and candidates will be multi-talented, flexible problem solvers who are eager to tackle complex problems and tasks.

What the Medical Assistant/Receptionist Will Be Doing

• Greet and check-in patients, verify and update necessary information in the medical records/database, perform all registration functions and collect copays and balances due as appropriate
• Schedule patients via office scheduling policies and make daily calls to confirm appointments with patients for the next day
• Save faxes and distribute them appropriately
• Assist in completing medical records requests received from outside physicians, etc
• Perform outbound patient referrals to other specialists as dictated by the physician
• Assembly of new patient charts, getting new patients’ records and information put together in a timely/efficient manner
• Handle prior authorizations for medications if patients’ insurance requires one to be completed
• Answer and screen in-bound calls, take messages to be given to physician, and provide appropriate information to patients as well as handling outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, etc.)
• File charts and coordinate lab work/radiology tests/other testing as requested
• Take patients back to exam rooms, document vitals in their physical and electronic chart as well as document patient’s problem/illness/symptoms as dictated by patient
• Enter information into the EMR (Electronic Medical Record) system, make sure EMR data is up-to-date and correct
• Other duties as dictated by office needs

Medical Assistant/Receptionist Experience Requirements

• Previous experience in a clinic or hospital setting handling patient interactions is preferred
• An exceptional customer service orientation featuring an empathetic, compassionate and professional demeanor with each interaction
• Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Must be an effective communicator, able to explain our office policies in a concise and personable manner
• Strong written communication skills with success in providing notes, updates, and written communications via computer systems
• Working knowledge of the healthcare industry is strongly preferred
• Excellent computer and data-entry skills with proven ability to navigate multiple computer screens
• Prior knowledge of phlebotomy is a bonus, but not necessary

Job Type: Full-time/40 hours per week (Mon-Fri 8:00AM-5:00PM)

Pay: DOE, negotiable starting from $15

Education requirements: High school diploma/GED

All major holidays off.

Mon-Fri 8AM-5PM.

Retirement plan/PTO begins one year post employment start date. 50% of insurance premium for an individual employee’s insurance policy eligible for reimbursement.

Equal opportunity employer; all employment is decided on the basis of qualifications, merit and business need.

*Please provide resume with three PROFESSIONAL references as well as desired hourly pay requirements. Resumes submitted without references will automatically be disregarded. ALL PROFESSIONAL REFERENCES WILL BE CONTACTED.*

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Rheumatology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical Receptionists & Patient Registrars: 3 years (Required)
• Customer service: 3 years (Required)
• Computer skills: 3 years (Required)
• Medical terminology: 3 years (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: On the road