Community Manager- Riverside Towers

Company Description

Jonathan Rose Companies is one of the country’s leading owners, developers and operators of green affordable and mixed-income communities. Our mission is to create a more environmentally thriving, socially just world through the development, preservation, renovation and management of green, affordable and mixed income housing.

Residents, and their wellbeing, sit at the heart of Jonathan Rose Companies. Rose Community Management (RCM) - our property management company - delivers hands-on, customer-focused services to our residents and economic benefits to our owners.

With over 300 dedicated team members covering 11 states, our community-based teams are focused on ensuring that the properties we manage are socially, environmentally and financially healthier and more vibrant places to live.

RCM helps to deliver the company’s “Communities of Opportunity” model, by bringing health, education, financial, cultural and social services to our residents so that they become empowered partners in their communities, improving economic and social outcomes.

Our vision for Communities of Opportunity is to empower residents, through the co-creation of programming and interventions, improving health and wellbeing, resulting in better life outcomes, with great housing communities as the platform.

Position Description
The responsibility of the Community Manager is to coordinate and oversee the daily operations of an apartment community including, but not limited to, the general administration, leasing and occupancy, maintenance of the property and management of all property associates.

This position has a salary range of $50,000 - $60,000 annually and is based upon factors including but not limited to related experience and time in the industry.

Responsibilities:

• Leads and manages property associates on a direct or indirect basis. Recruits, hires, trains, develops, holds accountable, implements corrective action and terminates associates. Verifies and approves hours worked, scheduled, overtime and on-call hours and prepares the work schedules and on-call schedules. Recommends pay changes and status changes.
• Establishes and coordinates a communication system involving transactions and activities between property associates and the Corporate Office. Completes performance evaluations on supervised associates. Ensures the highest level of performance and professionalism of supervised associates. Responds to emergency situations, contacting appropriate Regional Managers or agencies as necessary.
• Maintains a working knowledge of all maintenance programs and capital improvement projects to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions and responses to resident service requests. Ensures compliance with housing quality standards. Coordinates with Engineering Department on all major maintenance issues.
• Supports and ensures timely input, proper use and full utilization of on-site PC-based property management and time-keeping software systems including assistance in training of new associates and ongoing training of property associates. Prepares purchase orders and approves expenditures within specified budgetary guidelines. Reviews, understands, analyzes and makes recommendations for vendor contracts to Regional Manager.
• Assists with the preparation of the annual operating budget for the property as well as projections. Reviews monthly operating results with Regional Manager and assists with the preparation of written variance reports.
• Assists with the development and implementation of a marketing plan for the property based on a careful and factual analysis of competitive properties. Responsible for coordinating the advertising and promotional needs of the property to maximize marketing plans and on all major marketing issues with the Marketing Department. Ensures that the property complies with affirmative marketing procedures and goals. Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures. Ensures compliance of property associates. Depending on property needs, ensures all affordable housing program requirements and applicable HUD/Agency regulations are monitored and in full compliance with regulatory agreements and agencies, including waiting list, certifications, recertifications, and other reporting requirements.
• Approves all applicants for residency, including eligibility for affordable housing programs (if applicable), approves all leasing documents and ensures that all application fees, deposits, and move-in monies are collected. Collects rent from residents, verifies amounts paid, accounts for discrepancies, deposits rent daily, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating collection and/or eviction procedures as necessary. Conducts move-in and/or move-out inspections of apartments, charges residents for applicable damages or unpaid fees, prepares and approves related move-out documents, sends verifying documentation to Corporate Office and maintains on-site records. Conducts move-in inspections to determine market readiness and implements housing quality standards. Performs interim unit inspections annually or as directed.
• Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites (where applicable) and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions (where applicable). Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. Depending on property, may perform functions of Assistant Property Manger. Some functions include: preparation of service requests, follow-up with residents, etc.

Requirements:

• Associate’s Degree required.
• Bachelor’s Degree preferred.
• 1-2 years of affordable housing or Section 8 Housing knowledge required.
• One-Site experience preferred.
• Must posses good computer skills including Microsoft Office (Word, Excel and Outlook).
• Budget Management, Conflict Resolution and Performance Management skills preferred.

Rose Companies Benefits:

At Rose Companies our goal is to provide an affordable and comprehensive benefits package that provides security for you and your family and supports your overall wellbeing. Benefits offered include, but are not limited to: Medical, Dental, Vision, Flexible Spending Accounts, Life, Short-Term Disability, Long-Term Disability, 401K with company match, competitive paid time off policy, paid holidays, parental bonding leave and educational assistance.

Rose Companies is committed in policy and practice to providing equal employment opportunities for all applicants and employees, based upon their training, experience, and overall qualifications. Consistent with this commitment, discrimination against an applicant or employee based upon the individual’s race, color, creed, religion, sex, gender, age, national origin, ancestry, citizenship status, marital or familial status, sexual orientation, gender identity, gender expression, disability, military status, protected veteran status, genetic information, or any other condition or characteristic protected by law is strictly prohibited.