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Form of workWhen you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.
Job Overview:To ensure that all owner services requests are handled in a professional and timely manner, while ensuring that the owners accounts are correct.
Requirements:
- Skills Maintain a warm and friendly demeanor at all times.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Ability to work flexible schedule to include weekends and holidays.
- Must possess a minimum of 2 years hotel guest service experience.
- Proficient in Microsoft Office, and other systems as needed.
- Must possess excellent communication skills, both written and verbal.
- Proven Customer Service skills, computer literate and ability to manage multiple tasks simultaneously.
- Bilingual: English along with Spanish or Portuguese Required.
- Prepare relevant documentation for potential buyers.
- Discuss Condominium Bylaws and Program Terms with current and potential owners.
- Processing closing documents and maintaining individual unit owner records.
- Assist in maintaining the HOA receivables on a current and accurate basis.
- Assist Unit owners with all inquiries.
- Assist in the preparation of monthly Rental Statements.
- Conduct research and correspondence as required.
- Update accurately the owners File Audit worksheet for insurance and agreement expiration dates.
- Maintain and organize files.
- Ability to prioritize and work independently.
- Will also be responsible for any other task assigned or required by the manager and/or the department head.
- To communicate effectively with all departments.
Other Expectations:
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
- All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Qualifications:
- 2 years' work experience in the hospitality or related industry preferred, or an equivalent combination of training and experience.
- Degree (or degree in progress) preferred.
- Some work experience in administration is preferred.
- Background in HOA, COA or Timeshare is preferred.
Grooming:
Business casual.
Benefits:
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
