Commerce Manager

This is a remote position.

About SuperOrdinary:

SuperOrdinary is the leading global growth partner and marketplace expert connecting brands, creators, and consumers everywhere. SuperOrdinary is the go-to partner for facilitating sustainable global expansion for today's most exciting consumer brands including Farmacy, Tower28, OLAPLEX, The Ordinary, Boy Smells and more. SuperOrdinary’s worldwide team of e-commerce marketplace and social commerce experts help brands establish influence, scale global sales channels, and connect with creators and consumers throughout the world.

In 2022, SuperOrdinary announced their acquisition of FanFix to build a multi-brand platform which will streamline relationships between content creators and brands globally. SuperOrdinary is laying the foundation to become the most powerful global brand accelerator for consumer brands, with unmatched brand building services and expertise to navigate international expansion, omni-channel distribution, social commerce and content monetization.

With a deep understanding of the rapidly evolving social commerce landscape, SuperOrdinary has a proven track record of successfully growing brands on TikTok Shop and other social commerce marketplaces. Fusing creativity with technology, SuperOrdinary is harnessing the power of livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment.

The Opportunity:

The full-time Commerce Manager will assume responsibility for the day-to-day operations on TikTok Shop Seller Center and other relevant platforms. This role is pivotal in driving our online sales strategy and overseeing all facets of our online store's performance. Collaboration with the Head of Commerce, TikTok Shop, is integral to establish a strong foundation for clients looking to establish and grow their TikTok Shop businesses. Furthermore, the Commerce Manager will actively engage with cross-functional teams to enhance the online customer experience, boost conversion rates, and drive revenue growth.

The Commerce Manager will be expected to manage various aspects of TikTok Seller Center, including, but not limited to, product listings, merchandising setup, platform integrations, inventory and fulfillment, logistic tracking, and customer support. Effective cross-functional communication is a critical component of this role, ensuring that diverse teams across multiple organizations are well-informed and equipped to execute their respective tasks.

Outstanding candidates for this role will exhibit qualities such as self-motivation, rapid learning, attention to detail, and strong organizational skills.

Job Responsibilities

● Handle day-to-day operations of TikTok Shop Seller Center across multiple accounts

● Ensure that all product listings are live, and orders are successfully synced and fulfilled.

● Optimize operational efficiency and drive sales revenue.

● Provide immediate troubleshooting support on the ecommerce platform.

● Ability to work remotely or in a hybrid work environment.

Basic Qualifications

● 1 to 3 years of hands-on experience in ecommerce platforms like Amazon, Shopify, etc.

● Good understanding of TikTok, YouTube, Instagram and social media platforms

● Detail-oriented with a natural curiosity for learning new things.

● High sense of responsibility

Nice to haves

● Excitement to work in a fast-paced startup environment.

● Organized quick learner

● Inherent, internal drive that leans more toward autonomy than requiring direction.

Location:

Remote - Home Office