E Commerce Manager / Location Manger

Job Title: E-commerce Warehouse Manager / Location Manager

Job Summary: The E-commerce Warehouse Manager / Location Manager plays a pivotal role in overseeing various aspects of our business operations, including product research, listing creation, packaging, inventory management, and customer service. This role requires exceptional organizational abilities, meticulous attention to detail, and the capacity to excel in a dynamic work environment.

General Accountabilities:

• Create and manage listings on diverse e-commerce platforms, ensuring accuracy and consistency.
• Supervise the packing and unpacking of items for stocking in warehouses, maintaining efficiency and quality.
• Implement and maintain systems for organizing and accessing stored items, optimizing space and accessibility.
• Conduct regular inspections of stock items to identify and report any wear or defects, ensuring product quality.
• Receive, count, and accurately record stock items using computerized systems.
• Label stock items appropriately for easy identification and retrieval.
• Prepare packages for shipment, adhering to weight and measurement guidelines for precise labeling.
• Maintain meticulous records of packaged items, tracking inventory levels and shipments.
• Provide prompt and professional responses to customer messages and inquiries across all selling platforms, and  shops telephone (text messages) demonstrating excellent grammar skills.
• Manage shop phone inquiries, addressing customer concerns and issues promptly and effectively.
• Initiate outbound phone calls to prospective customers regarding venue locations, leveraging commission-based sales opportunities.

Job Qualifications:

• Education: High school diploma or equivalent.
• Experience: Several months to one year of relevant experience in e-commerce, warehouse management, or customer service.
• Reliable transportation.

Skills:

• Active listening: Ability to comprehend and respond effectively to customer inquiries and concerns.
• Coordination: Capacity to manage multiple tasks simultaneously while maintaining efficiency.
• Time management: Skill in prioritizing tasks to meet deadlines and operational demands.
• Clear communication: Proficiency in verbal and written communication to interact with team members and customers professionally.
• Attention to detail: Thoroughness in monitoring stock items and maintaining accurate records.
• Spanish proficiency: Preferred proficiency in Spanish to facilitate communication with Spanish-speaking customers.

The company reserves the right to add or modify duties as necessary.