Collections Specialist - Onsite Position

ABOUT US:

Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over 600 million dollars in assets and employ over 145 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 47,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.

At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.

ABOUT YOU:

You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.

Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.

VISIT:

• okcu.org
• facebook.com/OklahomasCU
• instagram.com/oklahomascreditunion
• linkedin.com/company/oklahomascu
• twitter.com/OklahomasCU
• youtube.com/user/MyOECU

This is an Onsite Position located at our Capitol Branch, 3001 N Lincoln Blvd, OKC, OK 73105, and is not remote nor a hybrid work from home opportunity.

JOB DUTIES:

• Provide outstanding member service and contribute to overall team effort.
• Fully understand and actively assist members in using credit union products and services.
• Generate all paperwork for Collateral Protection Insurance (CPI), small claims, bankruptcy filings, garnishments, tax levies, credit report disputes, and mortgage delinquent letters. This will be a significant portion of the position.
• Represent OKCU in small claims court proceedings, presenting cases before judges and preparing evidence for court appearances.
• Manage the entire small claims process, from case assessment and preparation to court representation and resolution.
• Negotiate settlements or payment arrangements with customers.
• Contact delinquent accounts to request payment, record promises on accounts and schedule follow-up contact.
• Notify co-signers of delinquent accounts to assist in collecting payments.
• Initiate appropriate follow-up action on mail returned as undeliverable.
• Skip-trace accounts according to established practices.
• Prepare correspondence on delinquent accounts that require special handling.
• Research disputed delinquent account balances; correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and over-payments from insurance errors.
• Provide assistance to the phone center with member calls as requested.
• Ensure confidentiality regarding member transactions and information.
• Ensure compliance with all credit union policies and procedures.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Customer service experience
• Six months of collections or financial institution experience; or equivalent combination of education and experience
• Proficiency with Microsoft Excel
• Bilingual in Spanish is a plus

BENEFITS FOR FULL-TIME EMPLOYEES:

• Employee medical coverage 90% paid for by OKCU
• Employee dental, vision and life insurance paid for by OKCU
• Tuition reimbursement program

BENEFITS FOR ALL ELIGIBLE EMPLOYEES:

• 401(k) contribution of up to 3%, plus additional profit-sharing match of 3-7%
• Volunteer opportunities to serve the community
• Gym membership reimbursement
• Comprehensive training opportunities
• And much more!

Oklahoma's Credit Union is an EEO/AA employer.