Address
Form of workSenior Atlassian Administrator
Location: Dallas, TX/ Hybrid
Duration: 6 Months with Possible Extension
Description:
Project Overview:
Our company lives at the intersection of technology, data science and healthcare. Our mission is to make the worlds health data useful so that people enjoy longer and healthier lives.
We combine our expertise in healthcare, data science and technology to improve the health and well-being of our communities. We are developing the infrastructure and solutions to harness the profusion of health information for good. Our data-driven solutions span three primary areas: research, care and innovation.
Overall Responsibilities:
The Atlassian Administrator will be responsible for supporting the Atlassian suite of products not limited to Confluence, Jira (Software & JSM) and Trello. As a new tool in the Client toolset, Atlassian will be used to improve workflows and processes. The administrator will assist with these in addition to helping train users on how to use the various Atlassian applications.
Top Daily Responsibilities:
- Work with various Stakeholders to meet Operational requirements within Atlassian capabilities and features.
- Work with the Atlassian Committee on changes to the system.
- Develop Standard Operating Procedures for Incident Management, Disaster Recovery, & Escalations
- Develop Intake Procedures, Templates and Team training with Business Teams for creating new Jira Service Management Projects
- Transition teams ITSM solutions to Jira Service Management for day-to-day operations
- Identify Automation opportunities to help build out inclusive Service Catalogs for JSM
- Work with Applicable teams during Assessments and/or Launches for 3rd Party Integrations with Atlassian
- Design Technical and/or Privacy Design Documentation for Privacy & Security during Product Launch or Reviews for use within Atlassian
- Work with (W) IAM teams to design and revise Life Cycle Management
- Create Training Documentation, Videos, and host Q&A sessions for Atlassian Products
- Work with SaaS Manager to understand Business requirements and identify solutions or improvements to workflows within Atlassian, (Metrics, Dashboards, Options)
- Champion the Atlassian Product Suite to help drive adoption for the company.
Skill/Experience/Education:
Mandatory:
5+ years administering Jira and Confluence in the cloud.
3+ years configuring Jira Service Management (Jira Service Desk)
3+ years of Scripting experience
2+ years of Project Management and/or Scrum experience
Creating solutions for various departments using Atlassian tools.
Working with common Atlassian plugins such as ScriptRunner, Github or Xray.
Understanding of ITIL Framework, Agile practices & Application Security
Merger & Acquisition experience
Excellent Communication skills
Experience in lieu of a degree is acceptable for this role.
Desired:
Experience with Instance & Site Migrations/Unification
Atlassian Certified Cloud Professional (ACP-420, ACP-120)
Working knowledge of Cloud based technologies.
Knowledge and experience using Atlassians REST APIs.
Experience with Okta & Client Workspace integrations
Initiative to identify Value Building opportunities.
Experience Building out Security/Group Management.
Atlassian & Slack Integration Experience
A bachelors degree is nice to have, but not required.
Call Notes:
Top Skills:
Minimum 5 years of Atlassian administration experience
Minimum 2 year of Project Management experience
Scrum certification is nice to have.
Candidates need to work with H.M. and stockholder directly.
This is a sr. role and candidates contribution will impact business and end user.
Large tech company background is nice to have.
Scripting exp. is nice to have.
Merger & Acquisition experience where candidate has to suggest potential risk of migration is nice to have.
Location: Dallas, TX/ Hybrid
Duration: 6 Months with Possible Extension
Description:
Project Overview:
Our company lives at the intersection of technology, data science and healthcare. Our mission is to make the worlds health data useful so that people enjoy longer and healthier lives.
We combine our expertise in healthcare, data science and technology to improve the health and well-being of our communities. We are developing the infrastructure and solutions to harness the profusion of health information for good. Our data-driven solutions span three primary areas: research, care and innovation.
Overall Responsibilities:
The Atlassian Administrator will be responsible for supporting the Atlassian suite of products not limited to Confluence, Jira (Software & JSM) and Trello. As a new tool in the Client toolset, Atlassian will be used to improve workflows and processes. The administrator will assist with these in addition to helping train users on how to use the various Atlassian applications.
Top Daily Responsibilities:
- Work with various Stakeholders to meet Operational requirements within Atlassian capabilities and features.
- Work with the Atlassian Committee on changes to the system.
- Develop Standard Operating Procedures for Incident Management, Disaster Recovery, & Escalations
- Develop Intake Procedures, Templates and Team training with Business Teams for creating new Jira Service Management Projects
- Transition teams ITSM solutions to Jira Service Management for day-to-day operations
- Identify Automation opportunities to help build out inclusive Service Catalogs for JSM
- Work with Applicable teams during Assessments and/or Launches for 3rd Party Integrations with Atlassian
- Design Technical and/or Privacy Design Documentation for Privacy & Security during Product Launch or Reviews for use within Atlassian
- Work with (W) IAM teams to design and revise Life Cycle Management
- Create Training Documentation, Videos, and host Q&A sessions for Atlassian Products
- Work with SaaS Manager to understand Business requirements and identify solutions or improvements to workflows within Atlassian, (Metrics, Dashboards, Options)
- Champion the Atlassian Product Suite to help drive adoption for the company.
Skill/Experience/Education:
Mandatory:
5+ years administering Jira and Confluence in the cloud.
3+ years configuring Jira Service Management (Jira Service Desk)
3+ years of Scripting experience
2+ years of Project Management and/or Scrum experience
Creating solutions for various departments using Atlassian tools.
Working with common Atlassian plugins such as ScriptRunner, Github or Xray.
Understanding of ITIL Framework, Agile practices & Application Security
Merger & Acquisition experience
Excellent Communication skills
Experience in lieu of a degree is acceptable for this role.
Desired:
Experience with Instance & Site Migrations/Unification
Atlassian Certified Cloud Professional (ACP-420, ACP-120)
Working knowledge of Cloud based technologies.
Knowledge and experience using Atlassians REST APIs.
Experience with Okta & Client Workspace integrations
Initiative to identify Value Building opportunities.
Experience Building out Security/Group Management.
Atlassian & Slack Integration Experience
A bachelors degree is nice to have, but not required.
Call Notes:
Top Skills:
Minimum 5 years of Atlassian administration experience
Minimum 2 year of Project Management experience
Scrum certification is nice to have.
Candidates need to work with H.M. and stockholder directly.
This is a sr. role and candidates contribution will impact business and end user.
Large tech company background is nice to have.
Scripting exp. is nice to have.
Merger & Acquisition experience where candidate has to suggest potential risk of migration is nice to have.
