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Form of workDo you have excellent customer service and collections experience? CornerStone Staffing is currently seeking an Auto Collector with one of the biggest auto finance company in the North Fort Worth area. If you are looking for an amazing company to work with and this sounds like you, APPLY TODAY!
Job Title:Collections Representative
Start Date: May 6th, 2024
Pay: $20-$21 per hour
JOB ID: 144606
Schedule: Monday through Friday | 8am 6pm | Must be flexible
Location: N. Fort Worth (76117)
Description:
Make outbound and take inbound calls from customers for the purposes of:
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
Manage a queue of assigned accounts
When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
Offer feedback and recommendations on any process improvements or training material
Requirements:
1+ year of Collections experience
Call center experience a plus
Strong attention to detail
Resolution minded, ability to handle hard conversations with respect and courtesy
Standard computer skills
MS Office skills Outlook, Excel, Word
To Apply for this Job:
Click the Apply Online button, then:
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job
If you are NOT currently registered with CornerStone Staffing, click the Create Accountbutton to complete the application.
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