Collections Representative I

AutoNation is currently seeking a Loan Counselor to join one of the best non-prime auto lenders in the industry in the market. The ideal candidate is an industry leader, seeking a positive work environment!

Position Summary

This position is responsible for collecting and resolving active customer accounts that have become delinquent.

This position reports to the Collections Supervisor. This individual will primarily interact with delinquent customers, third party references or contacts, and repossession agencies assigned to recover vehicles on delinquent accounts. This individual also interacts internally with other CIG Financial departments in the course of arranging repossessions, delinquency management, and loss (charge off) administration.

The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with CIG Financial policies and procedures and all state and federal regulations.

This position requires working a variable schedule, which will include late evening and occasional weekends, as directed by management. The compensation for this position includes a potential monthly bonus based on delinquency, roll rates, and net loses.

Job Responsibilities

• Make outbound contact attempts with delinquent customers by telephone, email, chat, and texting to negotiate acceptable payment arrangements with delinquent customers.
• Handle inbound contacts from customers involving a variety of issues, including delinquent payments and general inquires.
• As necessary, perform skip-tracing activity on delinquent accounts for potential leads on customer or vehicle location.
• Maintain or exceed production standards as established by management for accounts worked, conversion rate, kept rate, dollars collected, % now due, delinquency, roll rates and net losses.
• Escalates risk issues to management, as appropriate.

Essential Knowledge, Skill and Licenses

• Excellent verbal and written communications skills with the ability to communicate and present complex issues in a clear, accessible and impactful manner.
• Must demonstrate superior listening skills
• Proficient in the use of computer systems, including loan servicing systems, Strong skip-tracing techniques, including proficiency in the utilization of external data sources.
• Thorough understanding of state and federal laws applicable to debt collection, including the Fair Debt Collection Practices Act.
• Ability to organize various tasks and prioritize workloads while managing deadlines.
• Self-motivated, comfortable working independently, with strong attention to detail.
• Bilingual in English and Spanish is preferred but not required.

Education and/or Experience

• High school degree or GED is required.
• Previous experience in the consumer financial services industry is preferred but not required, and automobile financing experience is preferred but not required.
• Previous consumer debt collection experience with a skip-tracing component is preferred but not required.

Machines, Office Equipment and Software

• Web navigation and/or web-based software applications.
• Personal computer: Microsoft Word, Excel, Power Point and Outlook.
• 10-key calculator and QWERTY keyboard skills.
• Copier, faxing & other general office equipment.

Physical Demands

• Continuous use of personal computer/monitor/keyboard.
• Physical Demand: None. Amt./Frequency: N/A
• Job Type: Full-time

Job Type: Full-time

Pay: $21.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Irving, TX 75062: Relocate before starting work (Required)

Work Location: Hybrid remote in Irving, TX 75062