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SalaryAt Shell Energy Solutions, we believe there’s a better way to power your business and home.
Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable, and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also have set out to deliver the very best experience to our customers across all our channels.
Shell Energy Solutions mission is delivering cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice and by providing market-leading energy solutions.
Going above and beyond for our customers is what we’re all about and we have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?
WHERE YOU FIT IN
We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company. The Collections Representative will perform daily collections functions, including but not limited to managing collection accounts for B2B customers, reconciling customer accounts, reducing delinquency, assisting with projects as needed, researching larger issues with accounts, and implementing/improving processes.
Reporting into the Collections Supervisor, the role requires self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.
JOB DUTIES & RESPONSIBILITIES
- Daily Collections for B2B customers
- Manage collections for all B2B accounts.
- Research and resolve payment discrepancies
- Research and respond to client inquiries
- Work with the Customer Operations Department to resolves customer billing problems to reduce accounts receivable delinquency in a timely manner
- Interact with internal departments and customers to answer questions and resolve issues
- Other duties as assigned.
ESSENTIAL SKILLS AND EXPERIENCE
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Requires a minimum of three years collections experience with a proven track record of organizational success.
- Experienced in supporting teams and projects in a fast-paced environment, with often overlap of projects and priorities.
- Strong analytical and problem-solving skills; must be able to provide timely and accurate data analysis.
- Strong business writing skills and experience developing communication in various formats.
- Strong interpersonal skills.
- Learner mindset and eye for continuous improvement needs.
- Excellent organization and time management skills, with the ability to maintain a strict level of attention to detail.
- Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives.
- Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships.
- Self-motivated with the desire to consistently improve performance and gain further knowledge.
- Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills.
- Comply with company policies and procedure.
LOCATION AND WORK SCHEDULE
- Required to be in-person in Houston, TX through a hybrid workplace environment.
BENEFITS OF WORKING WITH Shell ENERGY
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Disability Programs (STD & LTD)
- Employee Basic Term Life Insurance
- Generous Vacation & Company Holidays
- Flexible hybrid working schedule
- Training and coaching
- Tuition Reimbursement
- Paid Parental Leave
- And much more!
SHELL ENERGY VALUES
Shell is a company with shared values. Honesty, integrity, and respect aren't simply a strapline: they are part of everything we do. What's more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you are proud of your achievements and propel your career with global opportunities. We care deeply about fostering a truly diverse workplace.
- Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
