Collections Representative - Hybrid - Work From Home

JOB SUMMARY
As a Collections Representative at B-Stock, you will assist the Collections Team in performing a variety of accounting duties including collecting and recording payments in a timely manner. You will provide customer service support regarding payments, refunds, account adjustments, client discrepancies and short payments. Reporting to the Collections Manager, this individual will work in a Hybrid setting with a requirement of one day in office a week at our Headquarters in the San Mateo, California.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Contact customers through various communication channels to resolve past due balances and address account situations.
• Assist the team in carrying out collections and reporting activities to ensure timely receipt of order payments.
• Provide customer service support for payments, refunds, account adjustments, client discrepancies, and short payments.
• Follow established procedures for processing receipts.
• Utilize B-Stock’s online administrative system to track outstanding orders, enable or disable customer bidding and site eligibility, process incoming payments, record collection notes, and cancel orders when necessary.
• Actively seek ways to strengthen team and organizational performance.
• Perform other assigned tasks and duties as necessary to support the Accounting Department.
• Assess risk of accounts by reviewing payment history and account activities.

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

• 3+ years of experience in Collections or Accounts Receivable involving collections.
• High School diploma or equivalent.
• Strong numerical skills for reading, sorting, checking, counting, and verifying numbers.
• Proficient in computer data entry.
• Excellent interpersonal, verbal, written, and telephone communication skills.
• Proficiency in clerical, word processing, and office skills.
• Strong organizational skills with the ability to prioritize workload and meet tight deadlines in a fast-paced and dynamic work environment.
• Great attention to detail.
• Experience reviewing Payment History and analyzing risk.
• Ability to work independently and as part of a team on multiple projects.
• Knowledge of MS Word and MS Excel.

PREFERRED QUALIFICATIONS

• Familiarity with RingCentral and Salesforce.
• Experience with NetSuite and Stripe.
• Knowledge of Global Debt Collection, including the European Union (EU).
• Experience in Collections or Accounts Receivable involving collections.

The pay rate for this role will range between $50,000 to $60,000. We consider many factors when determining salary offers, such as applicant’s work experience, education and training, skills, as well as market data and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages including bonus and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Unlimited Paid time off
• Telecommuting and remote-work options
• Support for continuing education
• Team off-sites

OUR VALUES
Make Each Dollar Count
Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow
We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.

Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
US Work Authorization required.