Collection Officer Ii

ALL APPLICANTS WHO APPLY BY FRIDAY, JANUARY 5, 2024, WILL BE CONSIDERED FOR THE FIRST ROUND OF CONSIDERATIONS.

• Locating debtors, researching debtors' assets, and evaluating their ability to pay.
• Applying complex laws and regulations.
• Securing cooperation from debtors and other individuals and agencies in collecting delinquent accounts.
• Full execution of legal procedures, from filing lawsuits to post-judgment actions
• Conduct reviews of delinquent debts, including reviewing County invoices, supporting documents, and data provided in software applications to determine amounts owed.
• Perform skip tracing to locate individuals and obtain updated contact information to assist in the ability to contact debtors.
• Initiate enforcement activities, including but not limited to mailing delinquent letters, making telephone calls, meeting in person with debtors, conducting field calls to businesses, and initiating credit reporting.
• Review and recommend post-judgment enforcement actions, such as levies, wage garnishments, judgment debtor exams, and Franchise Tax Board intercept program.
• Conduct financial evaluations that include a review of income, expenses, and personal assets to determine ability to pay.
• Resolve disputed accounts with debtors and coordinate processes with appropriate County agencies.
• Provide accurate, complete, and up-to-date information in a courteous, efficient, and timely manner to debtors, internal departments, and client agencies.
• Ensure timely collection, payment, and/or write-off of delinquent invoices and the posting of payment to accounts.
• Represent Treasurer Tax Collector Agency in court for Small Claims, Financial Hearings, Claim of Exemption, and Order Judgment Debtor Examination, to name a few.
• May perform other duties as assigned.

• Experience in a public agency, commercial bank, utility, or corporate environment in a collection capacity.
• Experience with a variety of software programs, web-based programs, and websites to skip trace clients with no contact information, researching case histories, or investigating financial background.
• Establishing payment plans or enforcing delinquent collections through various methods provided under applicable laws, regulations, policies, and procedures.
• Capacity to accurately and succinctly document delinquent accounts, including reading and interpreting correspondence to reply to people in a suitable and professional manner.
• Ability to use a computer to prepare court or case-related documents, make notes in electronic files, generate collection letters, and create and update accounts.
• Knowledge of the Fair Credit Reporting Act, current laws, regulations, and methods of enforcement relating to the legal collection of funds.
• Maintaining financial records.
• General knowledge of State Tax Intercept Program regulations.
• General knowledge of legal codes, court procedures, precedents, and government regulations.
• Proficiency in Microsoft Suite programs, specifically with Microsoft Word, Excel, and Outlook.

• Gathering, compiling, analyzing, and presenting data and information verbally and in writing.
• Identifying and evaluating problems or issues accurately.
• Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Evaluating and interpreting a variety of complex laws and regulations and demonstrate good judgment in determining an appropriate course of action in case management.
• Identifying unit issues, impacts, and solutions.
• Working independently to manage time wisely and to effectively prioritize multiple, competing tasks.
• General knowledge of arithmetic and statistics.

• Working collaboratively with staff to achieve the Department's objectives.
• Building strong working relationships inside and outside the organization.
• Communicating effectively in situations requiring persuasion and instruction.
• Explaining court-ordered financial obligations to the debtor in person or over the phone.
• Initiating calls to clients and sending letters to collect payments, responding to phone calls and emails regarding cases.
• Providing courteous customer service over the phone and in-person.
• Representing the County in Superior Court for contested restitution, financial hearings, order for judgment debtor evaluations or claims of exemption.
• General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Online Exam | Multiple Choice (Weighted 100%)
Applicants who meet desirable qualifications will be invited to participate in one or more job-related assessments in a proctored environment consisting of job-related questions. Applicants will be notified of their test date. Only the most qualified applicants will be placed on the eligible list.

Based on the department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants with the opportunity to receive interviews in the selection process for employment and paid internship openings.

Please click here to review the policy.