Collection Officer

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Missouri, Kansas , Arizona, California, New Mexico and Nevada, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted A Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities. Together, there's no stopping you.
Collection Officer
Job Description
The Collection Officer is responsible for assisting the AVP, Senior Collections Officer with collection efforts, monitoring of special attention credits, delinquent loan payment and property tax monitoring. This role will also complete other duties, tasks or projects as assigned.
Essential Duties and Responsibilities:

• Provide support to all assigned areas of the SBA Servicing department where service or assistance is needed
• Monitor loans for possible risk rating changes
• Complete Performance-Based and $2.5M annual reviews
• Make Customer Service calls related to collection of loan payments
• Monitor classified loans on a quarterly basis using the Special Attention Credit ( SAC ) report
• Monitor and follow up on delinquent property taxes
• Run credit reports as needed
• Review reports for possible changes with borrower or collateral
• Demonstrate a satisfactory understanding of and adherence to Bank operational policies
• Demonstrate a satisfactory understanding of and adherence to the Bank Secrecy Act/Patriot Act/ OFAC regulations as they relate to the specific job duties assigned
• Demonstrate a satisfactory understanding of and adherence to all applicable compliance regulations as they relate to the specific job duties assigned
• Demonstrate a satisfactory understanding of and adherence to EEO/AA policy; show respect and sensitivity for cultural differences; promote a working environment free of harassment of any type

COMPETENCIES

• Demonstrate attention to detail
• Identify and resolve problems in a timely manner; work well in group problem solving situations
• Respond promptly to customer needs; meet commitments
• Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills
• Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things
• Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information
• Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
• Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit
• Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values
• Follow policies and procedures; complete administrative tasks correctly and on time; support organization's goals and values
• Prioritize and plans work activities; use time efficiently
• Approach others in a tactful manner; react well under pressure; treat others with consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
• Demonstrate accuracy and thoroughness; apply feedback to improve performance; monitor own work to ensure quality
• Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly
• Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly
• Adapt to changes in the work environment
• Be consistently at work and on time; arrive at meetings and appointments on time

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Supervisory Responsibilities:

• None

Education and/or Experience:
High School diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of credit reporting, loan documentation and related loan regulations. Prior collection experience preferred.
Computer and Software Skills:
To perform this job successfully, an individual should have knowledge of loan documentation software; database software; internet software; spreadsheet software and word processing software.
Certificates, Licenses and Registrations:

• None

Compensation:
Hourly Range: $25.63 - $35.88. Amount is based on relevant experience, skills, and competencies.
Equal Opportunity Statement
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.