Colleague Support Analyst - Systems And Process Support - Work From Home

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The CMOCS Analyst will be responsible for ensuring internal and vendor partners receive and maintain the proper access and functionality to Five9, Verint and possibility other applications. This position will require an individual to be highly analytical and detail oriented. This entails gathering and analyzing data to generate proactive reports that will support decision-making processes. Their attention to detail and strong analytical skills will be instrumental in identifying trends, patterns, and opportunities to optimize our business operations. They will collaborate with cross-functional teams when application or other outages or issues are identified requiring this position to be technically inclined.
Required Qualifications

Regular and predictable attendance

Colleague will be required to work mandatory overtime/extended work week when needed

Proficiency in Microsoft Office Suite: Access, Advanced Excel, PowerPoint, Word, Outlook

Effectively communicate with internal/external associates, teams, and business leaders.

Root cause analysis: proactively ask the right questions, gather, and analyze data, identify, and solve problems that arise with little or no precedent and with a sense of urgency.

Ability to rapidly adjust priorities to meet changing business requirements and to prioritize tasks in an environment with goals that sometimes conflict.

Provide professional support by maintaining high standards of courtesy, listening skills, rapport building skills, client expectation management and handling difficult situations.

Attend daily/weekly team meetings to provide updates on internal and business operations projects.

Preferred Qualifications

Knowledge of: Five9 and Verint

Skill in: Access

Ability To: Research and analyze data to problem solve, communicate, and work with others, multitask

Physical Requirements: [ex. Sit, stand, stoop, bend and walk]

1. Sit entire shift in cubicle/desk

2. 100% Computer work

3. Phone work required as needed based on business needs

4. Travel requirements as needed (plane, vehicle)

Education

[R] High School Diploma or General Equivalent Development (GED)

[R] Associate degree or Equivalent Work Experience

[P] Bachelor degree

Masters degree

Doctorate

[P] Other Certificates or Licenses (Advanced Excel and/or SQL)

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.