It Support Analyst

IT Support Analyst
Tempe, AZ
 
JOB SUMMARY:
We are actively seeking an IT Support Analyst. The responsibilities of an IT Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. ... Ultimately, a good IT Support Analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.
ONSITE required
Top 3 skills: Reliability – Customer Service – Technical Aptitude
Conversion to FTE: Possible but can’t guarantee.
 
SKILL/EXPERIENCE/EDUCATION:
Mandatory Skills:
Provide exceptional customer service in person, via phone and email as appropriate.
Resolve help desk issues including troubleshooting hardware and software issues.
Perform user administration duties.
Desired Skills:
Bachelor's degree in Information Technology or Computer Science.
Three years' work experience as an IT or Desktop Support Technician.
Familiarity with networking systems and protocols.
Knowledge of remote desktop support systems including TeamViewer.
 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
reqOMF-REQ-(phone number removed)