Desktop Support Analyst I, Remote

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.
Role Overview:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems under the supervision of their superior or an experienced Desktop Support Analyst. Responds to telephone calls, email, service requests and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Able to quickly apply learning in a variety of the field's concepts, practices, and procedures. Relies on experience and judgment of their supervisor to plan and accomplish goals. Performs a variety of tasks to meet the roles needs. A good degree of creativity and latitude is expected.
Role Responsibilities:

• Provides Support
• Provide hardware and software support to local and remote associates and offices
• Troubleshoot associate hardware and software issues
• Support computer and related system repairs
• May work with vendors in troubleshooting and supporting system
• May work with clients to resolve issues with systems
• Instruct associates on usage of software and hardware as needed
• May travel to remote sites as needed to provide support
• Configure and Maintain Systems
• Install, upgrade, and maintain hardware and software
• Configure and install software on systems
• Recommend and maintain documentation
• Support the management of equipment inventory
• Support the management of equipment disposal process
• Purchase IT related items
• May work with vendors to obtain quotes and purchase hardware, software and other IT related equipment and services within allotted budget
• Research hardware capability for new products and make appropriate recommendations for purchase
• Performs Miscellaneous Duties
• Support the creation or update to training materials as needed
• Assist other IT personnel as needed
• Work on special projects and other functions as assigned
• Other duties as assigned

Role Requirements:

• Microsoft Windows Operating Systems
• Microsoft Office
• Computer Hardware
• TCP/IP
• Business Office Protocol/Telephone Etiquette
• Good Problem-Solving
• Good analytical skills
• Good decision making
• Strong communication skills (verbal and written)
• Strong organizational skills
• Good project management skills
• Team Skills
• High level of basic skills (reading, writing, math)
• High level of skill with Microsoft Office
• Strong Work Ethic
• Initiative
• Self-Motivated
• Detail Oriented
• Flexibility
• High school diploma required Associate’s degree in computer science preferred, or equivalent work experience
• Some experience in information technology, computers, software, networking and associated equipment

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company’s plan.
Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is bonus eligible in accordance with the terms of the Company’s plan.