Clinical Product Manager, Commure Engage

Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to their promise of making the lives of all healthcare staff easier.

Commure’s mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.

The Commure suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Athelas, our growing suite of solutions now includes:

• Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes

• Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients

• Staff Safety - Commure Stronglineprotects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations

• At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention

• Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers

• Automated Dictation - Athelas Scribeutilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day

Commure takes a provider-focused approach to healthcare and the healthcare industry has noticed. We’ve grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we’re just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Commure is positioned to be the defining healthcare tech company of the next 15 years.

If you're eager to advance our mission to make health the focus of healthcare, come join us!

Role Summary:

Commure and Athelas is looking for a Clinical Product Specialist to support building and enhancing our digital health product portfolio and service offerings.

Reporting into the Director of Delivery and Operations, you will be a crucial member of the Commure Engage Team at [Commure/Athelas]. You will be responsible for developing, implementing, and maintaining Commure Engage’s Clinical Products and offerings. You will work collaboratively and cross-functionally to build effective products and services, and their respective supporting operations, to support our vision of unifying and automating the delivery of digital medicine. You will also serve as a subject matter expert for Commure Engage products and offerings to implement digital solutions across our portfolio of Healthcare Providers, Payers and Life Sciences Clients.

Responsibilities

• Digital Health Product Development: You will be responsible for developing, implementing, and maintaining Commure Engage’s Clinical Products and offerings. You will work cross functionally to define and prioritize requirements, timelines, develop project plans and manage key deliverables to ensure that our products achieve desired outcomes. From end-to-end, you’ll build and support these products throughout the product lifecycle and customer journey, including training, support, and regular monitoring.

• Manage Clinical Product Operations. You will build processes and workflows and maintain required databases for product operations. This will include coordinating and executing aspects of patient engagement and care to ensure that clinicians and care teams are able to provide quality, evidence-based care through your product.

• Represent the voice of the customer. You will be the voice of internal and external customers. To effectively prioritize what and how we build, you’ll research and synthesize feedback and learnings to ensure we meet our customers’ and patients’ needs as well as develop the metrics and tools to track if we are successful in meeting those needs.

• Partner with teams and customers. You’ll work with stakeholders and subject matter experts to execute your responsibilities. These stakeholders include engineering, customer success, sales, and our clinical team, all of which will require leading thoughtful discussions, guiding strategic prioritization, driving accountability, and improving cross-functional collaboration.

Requirements

• MD or an advanced degree in clinical sciences and related fields. Physicians trained overseas without a practicing license in the US can apply.

• Prior experience in healthcare informatics or digital health

• Good understanding of clinical informatics applications for various healthcare markets (life sciences, pharma, health systems and payors)

• Excellent interpersonal, written, and verbal communication skills

Preferred qualifications

• Prior experience in product development and analytics

• Experience in customer service management or a software developer in a SaaS organization preferably a healthcare setting in the United States

• Knowledge of agile methodologies, especially scrum – Knowledge of scrum ceremonies, roles, and tracking techniques.

The salary range that Commure reasonably expects to pay for this position is $145,000 - $185,000. Actual salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. In addition to your salary, Commure also offers many competitive elements in our total compensation package for employees such as equity, a comprehensive benefits package, and flexible time off.

Benefits Include

• Medical, Dental, and Vision Coverage

• FSA & HSA accounts

• Commuter Benefits

• Flexible Time Off

• 401k

Why You’ll Like Working with Athelas

• Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well

• Technology Focus: Revolutionizing how technology can be used in the healthcare industry

• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator

• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions

• Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.

Compensation Range: $145K - $185K