Clinical Manager

Summary: This position supports the Organization in the following manner:

• Supports the Senior Manager in the personal and professional development of clinical supervisors, medical assistants and nursing staff.
• Completes clinical competency checks.
• Assists the Senior Manager, Clinical Services with clinical operational tasks and projects.
• May assist in vaccine management.
• Serves as acting Clinical Supervisor at sites during vacancies, new site openings, and during other special situations. Needs to be prepared to step into frontline duties such as triage and direct provider support.
• Coordinates with other Clinical Supervisors to ensure adequate staffing at all sites.

Reports to: Senior Manager, Clinical Services

Supervises: Yes

Dress Requirement: Business casual or scrubs in accordance to Heart of Ohio Family Health’s dress code policy

Work Schedule: F/T

Monday through Friday during standard business hours

Times are subject to change due to business necessity

Exempt

Job Duties, these are considered essential to the successful performance of this position:

• Co-manages Clinical Supervisors with the Senior Manager, Clinical Services. Co-manages frontline clinical support staff with the Clinical Supervisors. Responsible for time, attendance, development, performance management, and performance evaluations of these staff.
• Ensure adherence to processes relevant to clinical staff. Conduct audits of performance. Share performance feedback.
• Assign quality outreach and transitional care duties to staff. Monitor for completion of these duties.
• Work with the Senior Manager, Clinical Services to standardize and create processes related to clinical call center staff.
• Monitor vaccine program compliance and processes.
• May assist with clinical competency checks during onboarding and on an ongoing basis.
• Participates in other training clinical staff and provides guidance in a positive manner
• Supports the Senior Manager, Clinical Services in the personal and professional development of medical assistants and nursing staff. Examples of this might include, but are not limited to, extra time with staff struggling with a specific clinical competency, helping a new Clinical Supervisor, LPN-Clinical Support, or Call Center Triage LPN.
• Assists the Senior Manager, Clinical Services with developing, implementing, and managing clinical operational tasks and projects.
• Serves as acting Clinical Supervisor at sites during vacancies, new site openings, Clinical Supervisor taking extended time off, and during other special situations. Needs to be prepared to step into frontline duties such as triage and direct provider support.
• Follows all laws and regulations and adheres to all of the Organization’s policies and procedures, especially the hazardous, health and safety procedures
• In stepping into a Clinical Supervisor or frontline role, the Clinical Manager may be required to complete these duties:
• Coordinate with other Clinical Supervisors to ensure adequate staffing at all sites.
• Supports the Clinical department as directed and supervises/facilitates daily flow of clinic
• Perform clinical administrative desk work, notify patients of abnormal lab results, phone triage and getting back to the patient within a reasonable time frame and certain clinical duties under the direction of provider
• Leads a team huddle each morning in clinic
• Pulling Emergency Room Reports prior to patient visit with provider
• Prepares patients for providers’ visits by explaining procedures, recording and collecting patient data
• Sets up and organizes exam room for various medical procedures and assists physicians with procedures
• Distributes educational material to patients, as directed
• Obtains body specimens, using proper techniques and correctly labeling the specimen
• Assists the nurse with medical records maintenance
• Calls prescription orders into a pharmacy, as directed
• Calls patients with lab and/or test results, as directed
• May collect and maintain statistical data
• Performs administrative desk triage, when needed.
• Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician
• Administers nursing care to those with medical conditions or injuries
• Includes working in family/internal medicine, OB/GYN, and pediatrics
• Maintains medical records
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Job Qualifications (Experience, Knowledge, Skills and Abilities)

• Licensed Practical Nurse or RN license in the State of Ohio strongly preferred. May consider other candidates with extensive experience.
• Associates Degree in nursing strongly preferred.
• Skill of phlebotomy
• Prior vaccine and immunization experience, preferred
• Ability to work with supervision and make decisions based on established policies and procedures
• Skills to expertly deliver exceptional health care to the public
• Ability to successfully work in unison with others to create an efficient, harmonious work environment
• Demonstrates competency in working sensitively and respectfully with people of various cultures and social status
• Knowledge of federal, state and local laws and regulations pertaining to health care and safety
• Ability to communicate (orally and in writing) in a professional manner
• Ability to maintain an established work schedule to ensure dependability and accuracy of work quality