Senior Clinic Manager - Family Medicine

Ohio State University Physicians, Inc. is the medical group managing The Ohio State Wexner Medical Center’s outpatient physician clinics. Due to our continued growth to provide health care to the Columbus area we are currently expanding our leadership team and seeking a Senior Clinic Manager.

As a Senior Clinic Manager at OSU Physicians, you will have an opportunity to lead operations, positively impact patient care and build your clinical team with the support of senior leaders.

About this location:

Ohio State Primary Care Thomas Rardin offers unique opportunities and convenient care services in the Ohio State campus area for children and adults. Staff members have the ability to work with a highly diverse patient population, making each day new and exciting. Located on a bus line, this Family Medicine hub also doubles as a residency clinic helping to train the next generation of providers and physicians. Working at this location offers staff more chances to learn, grow, build their skill set, and advance their career.

About OSUP:

We offer the robust benefit package of a large organization with the feel of a small company, where each employee is appreciated for their individual contribution. Full time employee benefit package includes Medical, Dental, Vision, Life and Disability Insurance, Long Term and Short Term Disability and Flexible Spending Account that all start day one. We also provide a 7.5% retirement contribution.

We understand the importance of work-life balance, which is why most clinics offer a Monday-Friday business hours schedule, 18 days of paid time off and 11 holidays.

OSUP also values personal and professional growth. We offer a tuition reimbursement program, offering up to $7500 a year in tuition reimbursement, personal and professional development courses and a variety of career paths to grow in.

About our Clinic Managers:

Our managers are responsible for developing, implementing and maintain the organizational structure and operations system of their clinic to meet OSUP’s mission of excellent patient care.

Managers select and develop their teams, fostering a culture of collaboration and appreciation. Leaders participate in staffing development plans ensuring our most valuable resources, our teams, are strategically placed in clinics to support operations. Managers gain an understanding of staff responsibilities and are responsible for team training, performance management and the cultivation of an attitude of teamwork across the clinic. Managers support their employees through coaching and training through the utilization of direct and open communication.
Managers oversee their own clinic’s operating expenses to ensure they are managing to budget, while ensuring timely and resource-efficient responses to clinic needs. This role has an opportunity to guide the vision of the clinic through the development and implementation of strategic operational planning. Managers continuously identify areas of growth and development and implement innovative solutions. Managers are also responsible for compliance with necessary regulatory requirements to ensure a safe and effective operation of clinic at all times.
Managers are responsible for driving patient satisfaction and communicating with patients to resolve questions and concerns. They act as a liaison with the community and maintain relationships with all levels of the organization.

• Qualified candidates will have Bachelor degree or equivalent combination of education and experience.
• Future leaders should have superior interpersonal, organizational and communication skills. Strong customer service skills and high emotional intelligence are preferred.
• Candidates should demonstrate a high level of professional integrity and interpersonal skills to handle sensitive and confidential situations and be eager to work in a fast-paced, dynamic environment.
• Proficiency in Microsoft products required.
• Prior experience with medical office operations, guidelines regarding patient confidentiality issues and regulatory requirements, and knowledge regarding the clinical operations and needs of a medical facility is preferred.

If you are interested in an opportunity to lead operations in The Ohio State Health System apply today and be the newest member of our Buckeye Community!