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Form of work
SalaryPosition Summary:
Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more providers in clinic. Assists professional staff by performing routine duties in caring for patients.
Education, License & Cert:
High School Grad or Equivalent
Experience: Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible, and able to multi‐task.
Essential Functions:
- Performs liaison duties between patients, Providers, hospital staff, contracted company, etc.
- Maintains equipment according to manufacturer guidelines and clinic policies and procedures. Performs and documents quality control on equipment as required.
- Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
- Maintains confidentiality, respect and consideration of patients and others. Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
- Exhibits good telephone etiquette.
- Answers telephones and schedules patient appointments. Takes messages of a medical nature (requests for prescription refills, test results, etc.)
- Quotes patient self‐pay balances at time of scheduling. Informs patients of their financial obligations. Directs patients to the patient representative for assistance with their account
- Assists in maintaining appropriate level of supplies.
- Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, and all other ancillary services as ordered by the provider. Assists with obtaining and processing referral and pre‐certification requirements.
- Become familiar with ICD‐9/10 and CPT coding.
- Must be willing to cross train and perform other assigned duties as needed.
- Attend new employee orientation and all mandatory events such as in‐ services/classes/training as required by the organization.
- Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
- Complies with the dress code policy as set forth by Guthrie.
- Directs patient to examination room and prepares patient for examination and treatment.
- Interviews patient to obtain medical history. Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
- Assists provider during exam and treatment.
- Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
- Routes patient after exam to proper area for visit completion.
- Performs duties such as, phlebotomy, EKG’s, specimen collection, assisting with procedures, etc. Ensures accurate specimen labeling in compliance with clinic protocol.
- Become certified in urine drug collection and breath alcohol testing.
- Become CAOHC (Council for Accreditation in Occupational Hearing Conservation) certified in order to perform audiograms.
- Cleans, stocks, and prepares exam rooms.
Other Duties:
- Travel for this position is sometimes required.
- Participation in community and employee engagement activities is required.
- It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.
- Performs other clerical functions as necessary.
The pay for this position ranges from $16.00-$22.37 per hour.
This position is eligible for up to $5,000 sign on on bonus.
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
