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Form of work
SalaryOverview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. As a Customer Solutions Specialist, you will be responsible for providing exceptional service to our customers and resolving any issues or inquiries they may have. This is an excellent opportunity for someone who enjoys problem-solving and has strong communication skills.
Responsibilities:
- Communicate with customers via phone, email, or chat to address their questions, concerns, or requests
- Provide accurate and timely information to customers regarding products, services, and policies
- Conduct outbound calls to follow up on customer inquiries or to provide updates on their requests
- Analyze customer needs and recommend appropriate solutions or products
- Enter and maintain customer information in our database accurately
- Assist with sales efforts by identifying potential upsell or cross-sell opportunities
Requirements:
- Excellent communication skills, both verbal and written
- Experience in outbound calling or customer service is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Proficiency in English is required; fluency in Spanish or other languages is a plus
- Strong data entry skills with attention to detail
- Ability to work well in a team environment and collaborate effectively with colleagues
We offer competitive compensation for our agents. If you are a motivated individual who enjoys helping others and has a passion for delivering exceptional customer service, we encourage you to apply for the position of Customer Solutions Specialist.
Job Types: Full-time, Part-time
Expected hours: 15 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
- Work from home
Experience level:
- No experience needed
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Remote
Work Location: Remote
