Client Relations Specialist/Sales Support (Bilingual In Mandarin)

CLIENT RELATIONS SPECIALIST / SALES SUPPORT

Copyfree Document Imaging & Solutions, with over 36 years of industry experience, is one of the largest full-line Canon authorized dealers in Southern California providing office technology solutions, such as advanced printing hardware, integrated software, and enterprise cost control solutions, to help businesses improve workflow efficiency and control document costs. By continuously achieving top ratings in sales, technical service and superior customer service, Copyfree has been awarded " Canon’s Outstanding Partner " for the Western Region.

To meet our growing needs, we are looking for an experienced and dynamic Client Relations Specialist/Sales Support (Bilingual in English and Mandarin a plus). This position is an integral part of the team that will ensure customer retention, providing excellent customer relations and pre-sales/post-sales support.

GENERAL ACCOUNTABILITIES

• Acts as the lead contact between customers and internal teams to fulfill service requests, orders, contract renewals, payments, and delivery
• Follows up with clients during and after delivery of service to ensure that their needs have been met; Gives feedback to customers within standard response time
• Provides pre-sales and post-sales assistance with tasks such as sales paperwork, sales and service quotes, delivery/installation and coordination requirements, return merchandise authorizations, analysis and preparation of pertinent reports, as well as other projects as assigned
• Analyzes customer service and order history in order to justify and recommend the best options to customers; Helps negotiate packages and pricing during contract renewals
• Coordinates all requirements and the resolution of issues that may occur during the delivery and installation of equipment within strict deadlines

MINIMUM QUALIFICATIONS

• Proficient in business English and Mandarin a plus (for Chinese speaking customers)
• Ability to communicate, both verbally and in writing, present customer needs, and influence excellent service
• BA/BS degree in Business or equivalent in a related field
• 2+ years of experience as Account Manager/Sales Support, pre-sales and post-sales support gained from a business-to-business environment
• Ability to manage customer relations; experienced in understanding the customer needs and delivering customer-focused solutions
• Ability to multiple task, organized, and analyze data while paying strict attention to details
• Knowledgeable in Microsoft suites (Word, Basic Excel, PowerPoint, Outlook)
• Preferably with basic understanding and experience in business management software and CRM tools
• Must have keen Interest and ability to learn and adapt to new systems and technology quickly
• A team player with positive and upbeat attitude

BENEFITS

• Salary is negotiable based upon experience
• Medical with outstanding benefits package
• 401(k) Plan with company match
• Profit Sharing
• Paid Holidays/Vacation/Sick/Personal Holidays
• Opportunities for professional growth and advancement

Interested candidates, please submit resume along with salary requirements and references. Copyfree Document Imaging & Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

Job Type: Full-time

Pay: $41,151.30 - $52,558.55 per year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• San Gabriel, CA 91776: Relocate before starting work (Required)

Work Location: Hybrid remote in San Gabriel, CA 91776