Client Onboarding Specialist (Remote Opportunity)

Job Title: CLIENT ONBOARDING SPECIALIST
Department: DCM Reporting - Palmer location
Reports to: DCM Reporting
FLSA Status: Non-Exempt
Company Information:
DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globesince 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a "Top Workplaces" award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary: Entry Level position interacts with contractors and operators daily and provides excellent and prompt customer service by ensuring that contractors/subcontractors are meeting the regulatory guidelines requested by owner/operator. Will assist with billing in conjunction with the Department Manager and escalated issues as needed.
Qualifications required:

• High school diploma and two (2) years of billing and or auditing experience
• Intermediate skill level Microsoft excel, and Microsoft outlook and PowerPoint.
• Excellent attention to detail

• Auditing company compliance documents
• Typing 50wpm with 99% accuracy or Data Entry 8,000 KPH with 99% accuracy.

Qualifications desired:
• Experience in DOT compliance
• Experience in a busy office environment
• Understanding of DOT drug and alcohol regulations
Essential Duties and Responsibilities:

• Answers incoming phone calls, emails and voice messages assisting clients
• Helping customers complete their account setup and implementation.
• Ensuring a smooth adoption of the product.
• Solving arising customer problems in a timely manner.
• Enhancing user engagement with educational materials and contextual onboarding flows.
• Leveraging feedback for continuous improvement of the onboarding process.
• Working with the customer success team to build strong relationships with existing users.
• Developing metrics to understand if the implementation is successful or not.
• Reviewing client application to determine which applicants meet the criteria for new clients.
• Turnaround times could range from 3 days to 14 days for onboarding.
• Assist Lead Compliance Coordinator with onboarding billing.
• Prepare and review excel spreadsheets for company status.
• Reviews and Audits (Department of Transportation) DOT and NON-DOT contractor/ and or subcontractor's drug and alcohol data with review of DOT and NON-DOT plans for accuracy.
• Send detailed mass email reminders to contractors/subcontractors.
• Perform administrative and other tasks as needed yearly updates/ prepare for client audits and on-site audits for contractors and subcontractors.
• Provide reliable home internet and consistent professional work environment conducive to production, learning, and interaction with clients and colleagues.

Physical Working Conditions (ADA):The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
WORK SCHEDULE - M - F- 8:30 a.m. - 5:00 p.m. EST
EOE/M/F/Vet/Disability
*Please Note: Your Actual Pay-Rate within the Pay Range will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com.
Other details

• Job Family Specialist
• Job Function Operations
• Pay Type Hourly
• Min Hiring Rate $20.00
• Max Hiring Rate $21.50
• Travel Required No

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