Client Services Representative, Sales

Pay rate: $18-$22 DOE plus commission and bonus

*Please review:

Ability to work various shifts (this position is on-site and not remote):

• Monday- Friday: 6:30AM- 6:00PM
• Saturday: 7:30AM- 4:30PM

Do you enjoy friendly competitions with your Teammates?

Can customers hear your enthusiasm and smile over the telephone?

Do you want to make up to $20/ hourly with endless opportunities to make even more money?

Well... it’s time for you to start your career with Swan Heating & Air. We are looking for ambitious goal driven professionals to join our Call Center Customer Service team.

Our Customer Service Representatives are amazing communicators who assist our clients by offering solutions and identifying opportunities. They have the ability to jump in and handle inbound/ outbound calls, provide 1st class customer service, book service appointments, educate and upsell clients on various services.

What’s in it for you?

• Hire than average Pay: $18-20/ hourly (Based on experience)
• Financial incentives (weekly, monthly, and quarterly)
• Work-Life balance
• Medical/Dental/Vision/Life Insurance/Cancer Insurance/ Long & Short-Term Disability
• 401(K) with employer match
• Incentives, contests, rewards, including event tickets and cash prizes
• Company sponsored breakfast, lunches, and events
• Free parking
• And much, much more

The Ideal Candidate:

• Sales-minded, goal-oriented person with a focus on achieving success
• 1+ years Customer Service in a call center environment, Sales or Collections experience
• Teamwork mentality developed through team sports
• Some college or military experience a Huge Plus
• Passion for Winning
• Able to set priorities and schedule daily duties
• Ability to work independently with only general guidance and also work closely with other associates
• Ability to interpret, analyze, and problem solve complex work situations
• Requires high level of tact and integrity
• Able to follow directions and complete duties with speed and high accuracy

Essential Qualifications:

• Proficiency in Microsoft Office
• Excellent phone skills, persuasiveness, and passion for providing quality service to our customers
• Proven record of customer focus and relationship building
• Focus, self-motivation, a concentrated work ethic, problem solving skills and a strong attention to detail
• Comfortable in a fast-paced environment
• Highly developed interpersonal, organizational and communication skills
• Ability to communicate with confidence and poise
• Open-minded with a passion for learning
• Must be willing to work weekends, holidays and overtime as needed

WORK CONDITIONS

• Use standard office equipment, including computer, phone, copier/scanner, etc
• Ability to work at a computer for long periods of time
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment
• The noise level in the work environment is normally moderate

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.