Client Service Representative

Ability to work various shifts (this position is on-site and not remote): 

Operating Hours: (Schedules will vary)

Monday- Thursday: 7:00AM- 7:00PM 

Friday: 7:00AM- 6:00PM 

Saturday: 7:30AM- 4:00PM 

Pay rate: $20-$23 plus commission and bonus 

Swan has been doing business in Denver CO and surrounding area for over 20 years. Our goal is to make our customers happy by providing superior service. We perform all aspects of drains, plumbing, heating and air conditioning service, repair and replacement sales to homeowners. We take pride in providing our customers with world-class service and treat our clients with care, respect, and professionalism, from the time he/she calls to the completion of the repair, installation, or maintenance need. 

We take great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Swan has seven core values we live by and want to be sure those who join our team live by them too.

7 Core Values (Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability)

Swan Heating & Cooling has generations of loyal customers, and we are committed to superior quality work. If you want to be a part of our successful team, we’re ready to hear from you!

Do you enjoy friendly competitions with your Teammates? 

Can customers hear your enthusiasm and smile over the telephone? 

Do you want to make up to $23/ hourly with endless opportunities to make even more money? 

Well... it’s time for you to start your career with Swan. We are looking for ambitious goal driven professionals to join our Client Service Representative Team. 

Our Client Service Representatives  are amazing communicators who assist our clients by offering solutions and identifying opportunities. They have the ability to jump in and handle inbound / outbound calls, provide 1st class customer service, book service appointments, educate and upsell clients on various services. 

Benefits:

• Pay Rate: $18-23/ hourly (Based on experience) 
• Ability to earn commission and bonus
• Work-Life balance 
• Medical/Dental/Vision/Life Insurance/Cancer Insurance/ Long & Short-Term Disability 
• 401(K) Pension Plan with employer match 
• 25K Life Insurance at no cost to you
• Incentives, contests, rewards, including event tickets and cash prizes 
• Company sponsored breakfast, lunches, and events 
• Free secured parking 
• And much, much more 

The Ideal Candidate: 

• Sales-minded, goal-oriented person with a focus on achieving success 
• 1+ years Customer Service, Sales or Collections experience 
• Teamwork mentality
• Some college or military experience is a plus
• Passion for Winning 
• Able to set priorities and schedule daily duties 
• Ability to work independently with only general guidance and also work closely with other associates 
• Ability to interpret, analyze, and problem solve complex work situations 
• Requires high level of tact and integrity 
• Able to follow directions and complete duties with speed and high accuracy 

• Satisfactory passing of pre-employment screens including background check, employment verification, and drug screen 
• Has prior experience working in Service Titan a plus

Qualifications:

• Proficiency in Microsoft Office 
• Excellent phone skills, persuasiveness, and passion for providing quality service to our customers 
• Proven record of customer focus and relationship building 
• Focus, self-motivation, a concentrated work ethic, problem solving skills and a strong attention to detail 
• Comfortable in a fast-paced environment 
• Highly developed interpersonal, organizational and communication skills 
• Ability to communicate with confidence and poise 
• Open-minded with a passion for learning 
• Must be willing to work weekends, holidays and overtime as needed 
• Call center experience is a plus 

Work Conditions:

• Use standard office equipment, including computer, phone, copier/scanner, etc 
• Ability to work at a computer for long periods of time 
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job 
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently 
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables 
• Ability to sit, stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 25 pounds 
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment 
• The noise level in the work environment is normally moderate 

Swan is an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.