Client Service Representative

About Us: VetnCare is a community of 11 AHAA accredited animal hospitals located in the San Francisco Bay. VetnCare provides business support for veterinary hospitals in partnership with veterinarian partners so they can focus on patient care. We provide our patients and clients with access to all aspects of clinical care, including general practice, wellness, advanced surgery, and ultrasound proficiency, as well as numerous advanced practices including oncology, ophthalmology, dermatology, orthopedic surgery.

Summary:

VetnCare is seeking a full time Client Service Representative (CSR) to join our team at our Hercules Pet Clinic in Hercules, CA! Our Client Service Representatives are the first smile our patients see and ensure every pet parent feels welcomed, informed, and well cared for. You will work closely with our hospital staff and provide a great experience for our patients while gaining continuing opportunities to learn new skills. This is a great opportunity if you're looking to get your foot in the door in veterinary medicine and work with a team that values you.

Key Duties & Responsibilities:

• Acting as client-patient advocate to ensure pet parent has received all pertinent information to the pet's healthcare.
• Checking in and greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Managing appointment schedules and confirming appointments using practice management system.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Acting as client-patient advocate to ensure pet parent has received all pertinent information to the pet's healthcare.
• Hospital maintenance and ensuring that facility is neat and clean at all times

Qualifications:

• High school degree or equivalent
• Previous experience in customer support, Client Services, or a related field
• Excellent at communicating over the phone and handling phone systems
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Customer-focused for positive customer experience and resolution
• Comfortable with animals

Benefits offered:

• Majority Medical Premium Coverage
• Dental/Vision
• FSA/HSA
• Supplemental Insurance
• Talkspace: Free Online/On-demand therapy
• PTO Policy
• Sick Leave
• Bereavement Leave
• 401k with Employer Match
• Pet Hospital Discount

VetnCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For individuals assigned and/or hired to work in California, VetnCare is required by law to include a reasonable estimate of the compensation range for this role. A reasonable estimate of the current range for this position is $20.00 to $25.00, dependent on experience.

This compensation range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skills sets, experience and training, licensures and certifications, education, and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case.

(IND1)