Address
Form of work
SalaryAbout Bell Pest Control:
With over 45 years of experience, Bell Pest Control has been a leader in providing effective pest control solutions to residential and commercial clients. We pride ourselves on our commitment to excellent Client Service, environmentally responsible techniques, and the highest level of professionalism. We are currently seeking an enthusiastic and skilled Client Service Representative (CSR) to join our team and help us continue to deliver exceptional services to our valued clients.
Job Description:
As a Client Service Representative (CSR) at Bell Pest Control, you will be the first point of contact for our clients, handling inbound calls, answering questions about our services, and ultimately making sales to new clients. You will play a vital role in ensuring the satisfaction of our clients by providing them with accurate information and offering tailored solutions for their pest control needs. This position is Tues-Sat 7:30am to 11:30am.
Responsibilities:
Handle inbound calls from clients, addressing their inquiries, concerns, and requests related to our pest control services.
Provide accurate and detailed information about our pest control solutions and pricing, ensuring that clients fully understand their options.
Utilize your exceptional communication and listening skills to identify client needs and recommend the most suitable pest control services, leading to increased sales.
Maintain up-to-date knowledge of our services, products, and pest control techniques in order to provide the best possible client experience.
Accurately document client interactions, including their concerns, preferences, and sales-related information in our CRM system.
Collaborate with other team members, including pest control technicians and managers, to ensure seamless service delivery and prompt resolution of client issues.
Make outbound calls for revenue collection, client win back, review campaigns as well as gathering missing contact information.
Use a formatted follow up sequence for sales leads that have been missed and could be sold.
Continuously develop your sales and Client Service skills through training and self-directed learning, contributing to the overall success of the team.
Uphold the company's commitment to professionalism, integrity, and excellent Client Service.
Requirements:
High school diploma or equivalent; college degree preferred.
A minimum of 2 years of experience in a Client Service or sales role, preferably in a related industry.
Exceptional verbal and written communication skills, with the ability to build rapport and trust with clients over the phone.
Strong computer skills, including proficiency in using CRM systems, Microsoft Office Suite, and the ability to quickly learn new software.
Excellent multitasking and organizational skills, with the ability to handle multiple tasks simultaneously and prioritize effectively.
A proactive, problem-solving mindset, with a strong sense of responsibility and commitment to client satisfaction.
Willingness to work a flexible schedule, including evenings and weekends, as needed.
We offer:
Competitive salary with performance-based incentives.
A supportive work environment, with opportunities for professional development and growth.
The chance to make a meaningful impact on the lives of our clients by providing them with exceptional pest control services.
If you are an enthusiastic individual with excellent communication and computer skills, and are passionate about providing outstanding Client Service, we encourage you to apply for our Client Service Representative (CSR) position at Bell Pest Control. Join our team and help us continue our legacy of excellence in the pest control industry.
To apply, please submit your resume and a cover letter detailing your experience and interest in the role to [Brianna@bellpest.com]. We look forward to reviewing your application.
If you are interested in this career, pleaseApply Today!
Job Type: Part-time
Pay: $19.00 - $21.00 per hour
Expected hours: 20 per week
Schedule:
- 4 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
