Client Relations- Spanish Speaking

Responsibilities:
- Serve as the primary point of contact for clients, providing exceptional customer service and addressing their inquiries and concerns
- Communicate with clients via phone, email, and other communication channels to ensure their needs are met
- Maintain accurate client records and update information as necessary
- Assist clients with information and updates
- Conduct outbound calls to follow up with clients and provide additional support and address concerns
- Collaborate with internal teams to resolve client issues and ensure timely resolution
- Provide recommendations based on client needs and preferences
- Utilize data entry skills to accurately input client information into the database

Requirements:
- Excellent phone etiquette and strong verbal communication skills in English; fluency in Spanish
- Proven experience in sales or customer service roles, with a track record of meeting or exceeding targets
- Proficient in data entry and computer skills, including MS Office Suite
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills and ability to think on your feet
- Detail-oriented with excellent organizational skills
- Ability to work independently as well as collaboratively in a team environment

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer relationship management: 3 years (Required)
• QA/QC: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Relocate:

• Glendale, CA 91203: Relocate before starting work (Required)

Work Location: In person