Client Relations Representative -Anaheim

With over 50 years in the industry SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the U.S. We are one of the largest independently owned security companies in the nation serving commercial, retail, residential, and Fortune 100 clients.
SSD Alarm has built a strong reputation for technical expertise and service excellence. As our company continues to grow we continue to seek top talent with integrity, a passion for the industry and dedication to ensuring customer satisfaction.

We are seeking an experienced inside Client Relations Representative to join our Corporate Office in Anaheim, CA.
The Client Relations Rep will act as a liaison between customers and the company and assist with account questions, billing, complaints, cancellations, discrepancies, and other inquires. The qualified professional will possess excellent problem resolution implementation as well as strong communication skills.

SSD Alarm is an Equal Employment Opportunities/AA/Disability/Vets Employer and considers qualified applicants for employment without regard to gender (which includes pregnancy, childbirth, or related medical conditions, the actual gender of the individual or the identity, appearance or behavior of an individual, whether or not that identity , appearance, or behavior is different from that traditionally associated with the individual’s gender or birth), sexual orientation, race, color, creed, religion, national origin, citizenship, ancestry, pregnancy, age, marital status, registered domestic partner status, medical condition (which include genetic characteristics), physical or mental disability, status as protected veteran, or any other consideration made unlawful by applicable federal, state or local laws, ordinances or regulations. race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. EEO is the Law

Job Responsibilities:

• Maintain customer satisfaction by providing problem-solving resources and ensuring effective and long-term problem resolution
• Answer high incoming call volume with professionalism and courtesy
• Ability to effectively and clearly present account information to customers and collaborate with other departments
• Communicate effectively with customers by telephone, email, written correspondence and in person
• Knowledge of product lines, services and keeping current with updates and/or promotions
• Comprehend and answer questions regarding warranties, contracts, and terms of agreements, changes in policies, renewals, invoices and processing payments
• Provide feedback to department manager regarding trends, service issues or customer concerns
• Investigate and resolve customers’ issues, which may be complex or long-standing, documenting all customer correspondence and interaction
• Implement problem resolution if a product malfunctions and focus on client retention
• Place or cancel service tickets
• General working knowledge of security systems and understanding of components
• Maintain customer confidence and protect operations by keeping information confidential
• Adhere to the department procedures pertinent to the effective and efficient operation of the team
• Perform other related duties as assigned

Requirements:

• Minimum of three years’ experience relating to customer service
• Strong verbal and written skills required
• Intermediate to advanced computer skills and ability to type
• Highly organized, analytical, and ability to prioritize
• Strong ability to effectively implement problem resolution
• Seasoned professional that strives for customer service excellence
• Ability to assess situations and implement best results for all parties
• Thrives in a fast paced environment and works well with others and independently
• Security Systems experience and/or with contract agreements

Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, medical, dental & vision insurance, life insurance, paid company holidays, and paid vacations.

• SSD Alarm is an Equal Opportunity Employer; employment contingent upon successful completion of post-offer background screening and drug testing.

Location: 1740 N. Lemon St., Anaheim, CA 92801

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person