Client Coordinator

Client Development Coordinator
Does Loud Noise, Going Against the Grain, Riding Motorcycles and being a little bit of a Rebel appeal to you? We are looking for a Client Development Coordinator to create and nurture long-term relationships with our clients. Those clients are power sports dealers, specifically, those that sell Harley Davidson, Indian and Can-Am Motorcycles. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you have a background in outside sales, client relations and knowledge of our industry, we’d like to meet you. Your goal will be to help us safeguard our revenue while helping sales attracting new clients and increasing revenue of both Horsepower Financial and our dealers.

Responsibilities

• Build relationships with key employees among customers
• Develop Dealer Network and influence current dealers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and questions and escalate issues as appropriate
• Help client team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Achieve Sales and Revenue Targets
• Collaborate with internal teams (e.g. sales, operations, finance, senior management) to address customers’ needs
• Assist Sales Leader and team to set appointments and meetings

Skills Needed

• Proven experience as a Client Relations Manager, Relationship Manager or Inside Sales.
• Proven track record of meeting and exceeding targets
• Have basic industry knowledge in motorcycles and/or powersports.
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, including word, Excel, Outlook, etc. with working knowledge of CRM platforms.
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Love Harley Davidson's brand and culture
• Only full-time employees.
• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma
• Have a valid drivers license

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Up to 25% travel

Education:

• High school or equivalent (Preferred)

Experience:

• Customer relationship management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person