Client Services Coordinator

Title: Client Services Coordinator

Company: The Social Media Pros

Location: Remote (potential future relocation to Tampa, FL)

About The Social Media Pros:
The Social Media Pros is a dynamic pressure washing digital marketing agency dedicated to driving results for our clients. Our team is passionate about providing exceptional service and leveraging innovative strategies to enhance our clients' online presence.

Position Overview:
We are seeking a highly motivated and energetic Client Services Coordinator to join our team. This role is pivotal in maintaining constant communication with our clients, advocating for their needs, and ensuring they achieve outstanding results. The ideal candidate will possess a strong sense of ownership and thrive in a fast-paced environment.

Key Responsibilities:

• Maintain regular communication with clients through Slack, providing daily and weekly updates, sharing results, and addressing basic issues.
• Advocate for clients' needs and work closely with the team to ensure client satisfaction.
• Monitor client campaigns and provide insights to improve performance.
• Collaborate with internal teams to streamline processes and enhance service delivery.
• Maintain a high level of energy and enthusiasm to foster positive client relationships.

Qualifications:

• Excellent communication and interpersonal skills.
• Proven experience in Client Services, customer support, or a similar role.
• Strong organizational skills and the ability to manage multiple priorities.
• Familiarity with Slack and other communication tools.
• High energy, enthusiastic, and a strong sense of ownership.
• Ability to work independently and as part of a team.

Additional Information:

• This is a remote position with the potential for relocation to Tampa, FL in the future.
• We offer a competitive salary and benefits package.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Work Location: In person