Spa Coordinator/Client Services Expert

The Spa Coordinator/Client Services is a leadership role responsible for helping ensure a memorable experience for our wonderful clients and coworkers by embracing the Escape Wellness Spa mission. The focus of this position is to help the spa run smoothly and increase revenue by promoting retail and services through cross-promoting, keeping spa clean, organized and ordering inventory.

Pay is based on experience and includes opportunity for advancement based on performance and additional proven talents (business promotion, marketing, social media, management skills, etc). Additional commission and gratuity for FIT bodywrap services available. Hours of operation are Monday-Friday 9a-7p, Saturday & Sunday 8a-5:30p. Part-time/Full-time position available, must be available on evenings and weekends.

Position responsibilities include but are not limited to the following:

Coordinating:

• Create and coordinate a welcome reception for all clients
• Possess a consistent and positive attitude toward the spa clients and work environment with a “make it happen” attitude by offering alternatives rather than simply saying no to clients and staff to enable the company to operate at peak effectiveness and efficiency
• Provide honest and respectful communication to all employees and assist as needed to ensure smooth spa flow
• Maintain control of the point of sale area and follow established procedures for cash drawer and computer terminal operations
• Provide front desk duties and complete daily checklist
• Keep retail area maintained and merchandised to effectively maximize retail sales
• Assist clients with FIT Bodywrap service, disinfect and prepare room for next service
• Support the staff and daily operations
• Provide detailed descriptions of spa services, upgrades and answering spa related questions
• Strive to maximize clients’ experience by cross-promoting services and offering service upgrades and retail
• Assist with daily operations including inventory, marketing, social media, and goal setting/monitoring
• Collaborate with owner to set and drive retail/service sales goals
• Attend and assist with content for employee meetings
• Assist with interviewing, hiring and training new staff
• Provide personal assistant functions as necessary for owner

• Ensure values are maintained in the spa at all times
• Maintain a safe, clean, and well-organized spa environment

Professional expectations include:

• Strong leadership skills
• Ability to foster a cohesive work environment and positive morale by respecting and abiding by the Escape Mission, Vision, and Values
• Ability to self-motivate, initiate, and embrace spa industry
• Enthusiasm and possession of excellent customer service skills and high professionalism
• Maintain a well-kept, professional appearance keeping a “face of the spa” mindset
• Genuinely enjoy working with people in a friendly and outgoing manner
• Excellent communication, listening, and computer skills
• Being flexible and adaptable in handling various situations
• Ability to focus on the solution not the problem
• Engage in personal and professional development

Preferredcandidates will have experience with:

• 2 years of Service/ Retail Industry Experience (salon or spa a plus)
• Booker/Frederick
• Microsoft Office Programs

Escape Wellness Spa provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace

Job Types: Full-time, Part-time